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Resolved! I think some fraud is happening with me!

Hello Team, In the last 15 hours, I have received two emails from FidoBill@fidomobile.ca with the subject Your Fido bill is ready.  I am attaching images for reference. The reason I am calling these out as fraud is that I AM NOT A CUSTOMER OF FIDO. I...

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tkaran50 by I'm a Participant Level 1
  • 149 Views
  • 1 replies
  • 0 likes

Resolved! Scammed or hacked with phone upgrade

Hi All,   So on 14th March, someone actually logged in to my account (I guess) and upgraded my existing plan and ordered an iphone 13 pro max for no reason. I already have an S21 with Fido which is under a contract then why would I upgrade my phone? ...

Friend Referral Scam

I've reached out to Fido customer service multiple times regarding the referral program. I was referred back in July via a referral code. Myself and the person who referred never heard a peep from Fido about the referral bonus. I contacted customer c...

fritz421 by I'm a Participant Level 2
  • 1072 Views
  • 8 replies
  • 1 likes

Resolved! Fraud

I recieved an email saying I ordered an Iphone 12 pro max when I rarely even use my fido app.  It started at 1 am in the morning yesterday when I recieved a bunch of email from 100+ subscription email. I checked all the emails then I saw an fido emai...

Ivan16 by I'm a Participant Level 1
  • 959 Views
  • 4 replies
  • 0 likes

Resolved! Unable to contact a live agent to inform of possible fraud!!!

I am trying to contact an agent to inform them of a line and phone added to my account without my authorization. The virtual agent is no help and not live agents are available.  Where do I go to report and remove this line from my account?

Corson by I'm a Participant Level 1
  • 352 Views
  • 1 replies
  • 0 likes
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