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Resolved! Poor customer service.

I have been a long time Fido customer. I even left for Telus once and came back but their customer service is horrendous. I used their lackluster "Ask Jack" platform and had a terrible experience. Once I connected with an actual agent, after all the ...

Tyler15 by I'm a Participant Level 3
  • 330 Views
  • 3 replies
  • 1 likes

Romain

My son recently had Chatr as his service provider, but now I was switching him to my Fido account. I called Fido to transfer (port in) the chatr number over to fido and replace my temporary fido number, but after speaking to 5 representatives the fid...

Romainx2 by I'm a Participant Level 1
  • 327 Views
  • 1 replies
  • 0 likes

I’m very disappointed with your costumer service.

It's been more than 3 years that I'm Fido's costumer. I've recently upgraded my iPhone to iPhone 12 Pro with Fido and renewed my contract. First device that I received, had a dead pixel on it so I called Fido and asked them to change it for me. They ...

Niloo2 by I'm a Participant Level 2
  • 606 Views
  • 3 replies
  • 0 likes
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