General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Upgrade Pending

Hello,I was trying to upgrade my phone but once i clicked on submit, an error page appreared .I tried again immediately and now its saying thats upgrade is pending but i didnt recieve any email saying that my phone upgrade was successful.Can someone ...

ha26 by I'm a Participant Level 1
  • 235 Views
  • 1 replies
  • 0 likes

Upgrades

Hi , i am a client with fido since 2004 with 4 lines and i want to upgrade but im not happy with the offers fido is offering me i feel really unwanted and not valued for my loyalty

Nadia221 by I'm a Participant Level 1
  • 231 Views
  • 1 replies
  • 0 likes

website upgrade issue

When i am upgrading my phone to an iphone 12 max pro, i am not getting the option to change my plan to the 10 GB for 50$ promo, also it says the phone will be 796 upfront and 33.5 monthly which is what i want but when i chose to move forward the only...

Hibdbddndd by I'm a Participant Level 2
  • 818 Views
  • 7 replies
  • 0 likes

Resolved! Merge two accounts - both up for renewal

My wife and I are both now up for contract renewals. What I wish to know is if we are able to merge the two accounts (i.e. Have 1 account with 1 added line), keep our existing numbers, select a new plan and upgrade our devices at the same time? What ...

daleb by I'm a Participant Level 1
  • 422 Views
  • 1 replies
  • 0 likes
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