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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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'Service' is a strong word

I contacted multiple people through the Ask Jack feature about a device I upgraded (from a Fido text) and there were so many issues with my order, I may not stay with Fido once this contract is up.When I placed the order, I was told I could contact s...

Resolved! New phone shipped to the wrong address

I ordered a new phone and it was shipped to my previous address and not my current. My confirmation email from Fido said the phone would be shipped to my current address but it wasn't. What do I do?

Jhleblanc by I'm a Participant Level 2
  • 410 Views
  • 2 replies
  • 0 likes

Resolved! Received 'SIM Card is now Active' email, but no tracking number

Received 'SIM Card is now Active' email, but no tracking number or shipping confirmation email I purchased my SIM card last night and I got the email confirming the account was active this morning. It outlined what I would be paying, which is always ...

OuO by I'm a Participant Level 2
  • 701 Views
  • 4 replies
  • 0 likes

Phone being returned to sender

I switched to Fido from a different provider last week, and was expecting to receive my phone today. When I checked the Purolator tracking information this morning, it says that they were unable to deliver and are returning the item to sender, despit...

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Rgrsn by I'm a Participant Level 2
  • 496 Views
  • 5 replies
  • 0 likes

Resolved! Phone Being Sent to Wrong Address

Hi there, I just ordered a new phone for the Black Friday sale and it's being shipped to my old address as I just moved. I called customer service and they told me that they can't modify the shipping address until the phone has actually shipped and I...

joejoe123 by I'm a Participant Level 2
  • 819 Views
  • 5 replies
  • 0 likes
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