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The Community is an active and collaborative place to ask questions, find answers and help others. Check out the most popular conversations happening right now!

Activity in Fido Community

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Can't login in into My Account (WEB) and finish transaction.

I'm an old customer who ported to another company a couple of years ago and decided to go back to Fido. Tried to buy a new plan but can't finish the transaction because the system asks me to log in to my previous account and I get a constant warning ...

OKKO88 by • I'm a Participant Level 1
  • 8 Views
  • 0 replies
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Problems making changes to account.

Long story short yesterday was cyber Monday(29/11/21). I called Fido and waited 3hr to get a hold of someone(no issues as I understand it's busy). When the fella answered he was very nice and was happy to help with what I wanted to have done. Basical...

no confirmation email

Hi, I ordered a new phone on the morning of November 27 and still have not received a confirmation email as of this evening on November 30th. How long should this typically take? I read 24-48 hours in a different forum post, but I'm well beyond that ...

jacobv33 by • I'm a Participant Level 1
  • 11 Views
  • 0 replies
  • 0 likes

Unexpectedly high bill!

I have a plan of $60 per month, and an installment of $81 for the Iphone I purchased. However, I got a bill of $615!!!!!! What the heck!! I please need this resolved as soon as possible!

KiranGill by • I'm a Participant Level 1
  • 14 Views
  • 1 replies
  • 0 likes

Fido Rep Hung up on Me

Well that wasn't very pleasant.. I am a returning customer who had been with Fido for 4 years, currently with Koodo for 2 years Last Friday, I went into a Fido store last to get Google Pixel 6. They told me there is something wrong with my old accoun...

hangilyi1 by • I'm a Participant Level 1
  • 11 Views
  • 0 replies
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