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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Mobile Service Agreement & Account Change Confirmation

Good Evening, I have recently upgraded my account with Fido. After speaking with the customer care representative, I have received my Mobile Service Agreement and Account Change Confirmation. My main concern is that the promotional offer/discount tha...

Tanyak14 by I'm a Participant Level 2
  • 471 Views
  • 3 replies
  • 2 likes

Update Plan but Offer not on Account Holders Profile

I am on a family plan, not as the account holder. On the Fido app, my messages showed I can update my current plan and gain 20gb at the same price. However, when I select this an 'Alert' pops up saying "the data entered does not match the Account Hol...

mckayyyla by I'm a Participant Level 1
  • 528 Views
  • 1 replies
  • 0 likes

Resolved! Can't register an account holder account

Hello, When I try to register myself as an account holder, an error pops up and tells me that my Fido account number is registered to an email I have no knowledge of, despite only having a subscriber account and being the sole user. Is there anyway I...

tllinc by I'm a Participant Level 1
  • 610 Views
  • 1 replies
  • 0 likes

Resolved! Account holder can't view bill

Hi i want to check bill and change the date plan but only account holder can do before i try to do apply that but not working seriously i want to get support this **bleep** happene if not changed this happen, I'll think other options

qorrmaska14 by I'm a Participant Level 1
  • 568 Views
  • 1 replies
  • 0 likes
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