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Frustrated with Account Name Change.

One month ago I sent my legal name change documents to Fido in person through fax at a store and also sent a follow up email to fax@fidomobile.ca like instructed by said in person worker to ensure that my documents were recieved. I then went on to wa...

KayleighWard by I'm a Participant Level 3
  • 183 Views
  • 1 replies
  • 0 likes

Mobile Service Agreement & Account Change Confirmation

Good Evening,  I have recently upgraded my account with Fido. After speaking with the customer care representative, I have received my Mobile Service Agreement and Account Change Confirmation. My main concern is that the promotional offer/discount th...

Tanyak14 by I'm a Participant Level 2
  • 681 Views
  • 3 replies
  • 2 likes

Update Plan but Offer not on Account Holders Profile

I am on a family plan, not as the account holder. On the Fido app, my messages showed I can update my current plan and gain 20gb at the same price. However, when I select this an 'Alert' pops up saying "the data entered does not match the Account Hol...

mckayyyla by I'm a Participant Level 1
  • 694 Views
  • 1 replies
  • 0 likes

Resolved! Can't register an account holder account

Hello, When I try to register myself as an account holder, an error pops up and tells me that my Fido account number is registered to an email I have no knowledge of, despite only having a subscriber account and being the sole user. Is there anyway I...

tllinc by I'm a Participant Level 1
  • 795 Views
  • 1 replies
  • 0 likes
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