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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Upgrading phone issue

I am trying to upgrade my phone through the website, after all my choice to phone, and plans are done, I can not proceed to next step.The time I click 'Proceed to checkout' it always say 'something went wrong'Of course I tried after few minuites, tri...

Jiwoong by I'm a Participant Level 2
  • 285 Views
  • 1 replies
  • 0 likes

Resolved! Lost 10% Discount After Upgrading 3rd Line

I am the owner of the 3rd phone in my family's 3-phone plan. I have always had a 10% discount on my plan by being the additional line. I was not given any warning/notice of getting stripped of that discount until after I authorized the upgrade and re...

cswc by I'm a Participant Level 3
  • 980 Views
  • 8 replies
  • 0 likes

Wireless Plan Updated to Wrong Number by Fido

Hi, I have two cellphone lines in my fido account. One is for myself and the other is for my wife. Today I found my wife's number has an exclusive offer which is 50$ for 20GB. We thought this is a great deal and then upgraded her plan to it online. I...

SamuelJi by I'm a Participant Level 2
  • 356 Views
  • 2 replies
  • 0 likes
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