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Knowledge Base Articles

Meet the Crew!

Hey Community!   Ever wonder about the crew supporting the Fido Community? We thought it’d be a good idea to tell everyone a little bit about ourselves (yes – we are real people!). So, we came up with a short Q & A which should help you get to know ...

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FidoStephen by Community Manager

Fido Community Terms of Use

FIDO COMMUNITY TERMS OF USE   These terms of use (“Terms”) govern your conduct associated with the online support forums (the "Forums") offered by Fido Solutions, operated by Rogers Communications Canada Inc, and its affiliates (collectively, “us”, ...

Fido Community Guidelines

Welcome to the Community!   We’ve created this space to connect you with other users for support relating to our products and services. We have a Community Manager and Moderators in place, but this is also a peer-to-peer community. Like any public fo...


How to reach the Community crew

To report any technical issues with the Community, feel free to share it with us on the Feedback board, or send a PM to FidoStephen or FidoStephane.   Not sure how Private Messaging works? Here are some instructions.   If you’re not registered yet, ...

Roles and Responsibilities

Hey Community!   If you haven’t already noticed, there are a lot of different types of members on this Community. This page will help you better understand their different roles and responsibilities.    MVP   &    Senior MVPs   MVPs (Most Valuable P...

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Community MVP Program

The MVP program (Most Valuable Posters) was implemented in order to recognize community members who go above and beyond the call of duty. By helping other Community members, they contribute to creating a supportive, positive, and pleasant environmen...

FidoStephen by Community Manager

Accepted Solutions

An Accepted Solution is a post that the author of the thread or the Community Crew has deemed the most accurate response to their question. It also serves as a time saver; when searching the Community for answers and falling upon an Accepted Solutio...

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Send and receive Private Messages (PMs)

Hey gang! This should answer all your private messaging (PM) questions!   Private Messaging is a way to communicate with other Community members and the Community Crew in private. This is especially handy when you need to discuss your Fido account (...

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Earn badges and rank up

Hey Community!   Want to show your cred in the Community (or check out someone else’s cred)? Well, the best way to do that is by earning badges and ranking up. What’s that you ask? Here’s everything you need to know about badges and ranks:   WHAT AR...

FidoStephen by Community Manager

Searching & Posting Tips

Hey Community!   Here are some posting and searching tips to help you find what you’re looking for.   SEARCH OR POST   Before you post a question, use the Search tool to see if anyone else has posted the same question in the past.     You’ll likely...

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