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Hey Community!   Ever wonder about the crew supporting the Fido Community? We thought it’d be a good idea to tell everyone a little bit about ourselves (yes – we are real people!). So, we came up with a short Q & A which should help you get to know us!   ___________________________________ FidoStephen  - Community Manager Name, nickname My name is Stephen, but most people know me as Steve O. Moment of triumph I flew an airplane solo before driving a car solo (legally). Coffee or tea Coffee. Several. Fun fact about yourself I live in the city but grew up in the country where we drove tractors to school.   ___________________________________ FidoStephane  - Moderator Name, nickname My name is Stephane. I don't have a nickname. Cat or dog person I prefer dogs over cats, but I’d give up anything for a pet monkey. Moment of triumph Back in college I beat my badminton teacher in a one on one battle for glory. How magnificent it was. Fun fact about yourself My hair turns blond in the summer. Pretty weird.    ___________________________________ FidoFaiza  - Moderator Name, nickname My name is Faiza, aka FidoFaiza Cat or dog person Is there such thing as a fish person? Ultimate vacation destination Maldives, Bora Bora, Thailand, Santorini & the list goes on… Coffee or tea Neither! Virgin cocktails for me please.   ___________________________________ FidoKenny  - Moderator Name, nickname Kenny, also known as FidoKenny. My friends call me KennyBwoi. Never really understood why. Coffee or tea Don’t like tea. But a cup of coffee every morning is required for me to have a great day. Favorite meal General Tao and fried rice. Moment of triumph Jumped off a plane once. Always told myself that I would do Skydiving one day and I did it.   ___________________________________ FidoClaudia  - Moderator Name, nickname My name is Claudia. My nickname is Dia but my mom always calls me Clau. Fun fact about yourself I'm really artsy! I can draw and I'm pretty good in photography. Also, nothing brings out my competitive side as much as Pictionary. Cat or dog person I'm a dog person even though I was once bitten by a dog! Ultimate vacation destination Croatia, Greece, Italy, Egypt, Israel, Dubai, Peru, Bora Bora… the list can go on.   ___________________________________ FidoCharles  - Moderator Name, nickname Charles, commonly known as FidoCharles Moment of triumph When I first started walking, I remember it like it was yesterday. Fun fact about yourself I’m probably my biggest fan when it comes to my jokes. Coffee or tea Pumpkin spice latte?   ___________________________________ FidoSaira  - Moderator Name, nickname My name is Saira also FidoSaira here, but my family calls me Tara. Favorite meal Anything that's delicious and spicy and looks good and has chicken in it. Moment of triumph A ride in a hot air balloon in Turkey, probably the best experience in my life so far. Fun fact about yourself I am prone to accidents. I've broken my right arm twice... wasn't so fun then.   ___________________________________ FidoSaad  - Moderator Name, nickname Saad, aka FidoSaad. Favorite meal Umm… Is meat a meal? Fun fact about yourself I had an afro back in high school. Ultimate vacation destination Australia was the best destination so far as a tourist, and Europe as a soccer fan. Two unforgettable destinations.   ___________________________________ FidoPhilippe  - Moderator Name, nickname Philippe, but most people call me Phil. Favorite meal Chicken à la King with potatoes, but I have lots of favorites. Fun fact about yourself My pinky finger on my right hand is rippled because of a hockey injury. Ultimate vacation destination Scotland   ___________________________________ FidoAllan  - Moderator Name, nickname Allan, FidoAllan. Favorite meal Sushi and most Asian meals. I also love to go out for breakfast. Fun fact about yourself I cut my own hair. I never went to see a hairdresser. Ultimate vacation destination New-Zealand to see Middle-Earth from the Lord of the Rings movies. I would also love to go back to Amsterdam one day.   ___________________________________ FidoVanessa  - Moderator Name, nickname My name is Vanessa aka Belinda, FidoVanessa Coffee or tea I don’t think anyone should have to choose between coffee or tea, but I can’t start my day without a coffee. Favorite meal My father’s spaghetti sauce. A classic! Moment of triumph When I traveled to Taiwan and took the plane for the first time all by myself when I was 19.   ___________________________________ FidoAnthony  - Moderator Name, nickname My name is Anthony aka FidoAnthony but my friends call my Tony. Coffee or tea Coffee but I have my tea moments. (Green tea) Fun fact about yourself I always sneeze. I believe I have one of the loudest sneezes around! Ultimate vacation destination Greece, Maldives, Bora Bora, Thailand and more, way more!   ___________________________________ FidoAnthonyZ  - Moderator Name, nickname Anthony. The real ones call me Tony  Cat or dog person Dog person. Coffee or tea Coffee without hesitation. Favorite meal Spicy burritos and keep 'em coming!    ___________________________________ FidoLony  - Moderator Name, nickname My name is Lony, also known as Lonz! Cat or dog person I own two dogs, so I guess that qualifies me as a dog person. Still love cats, though! Coffee or tea Former tea lover turned coffee addict. My life now revolves around flat whites and lattes. Favorite meal It’s a tight race against sushi and caccio e pepe. But quite frankly, I’ll try anything once!   ___________________________________ FidoValerie  - Moderator Name, nickname Valerie, Val Cat or dog person I’m more of a dog person… please don’t tell my cat. Favorite meal Chocolate fondue. It’s a meal in my book! Fun fact about yourself I love everything spooky or Halloween themed. I even have a collection of over 200 horror movies.   ___________________________________ FidoVan  - Moderator Name, nickname Van Cat or dog person I’m a dog person! I have a Shiba and treat her like my baby! Coffee or Tea Tea, as in bubble tea Fun fact about yourself I love The Office!
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Hi there!   Here’s everything you need to know about registering to the Fido Community.   WHY REGISTER?   Registering lets you take full advantage of the Community, allowing you to:   Ask questions and post comments Join the conversation and answer questions from other members Exchange private messages with other members and the Community Crew Personalize your community experience (receive notifications, customize your avatar, etc.) and introduce yourself Rank up in the community. (The more you participate, the more you rank up to show your cred ) Earn badges to showcase your achievements Like posts and receive likes from other members   If you don't register, you’ll still be able to browse through the articles and conversations, but you won’t be able to interact. That means no sharing your input, and no personalized experience. So why not register today and take full advantage of everything this Community has to offer?     HOW TO REGISTER   First, you need to be a Fido customer with a Fido.ca My Account. Please note that your Fido My Account and your Community profile are two separate profiles.   To start, click   in the welcome message at the top (top left for desktop users). You’ll be prompted to sign in to your Fido.ca account. Once you’re signed in, you’ll be asked to choose a username and review/accept the Terms of Use. Choose your username carefully, this is how you’ll be known in the Community. Once you have read and accepted the Terms of Use, click   Submit.   Your registration will then be complete and you’ll be ready to rock!     HOW TO SIGN IN The same way you log into your Fido.ca account, literally. Click on the  icon in at the top right of the page and enter your fido.ca credentials and then click Log In.     HOW TO DEACTIVATE YOUR COMMUNITY PROFILE   Deactivating your Community profile will disable your profile and your access to your profile. Once a Community profile has been deactivated, any contribution from that user will display as "Anonymous". To deactivate your Community profile, submit a request to forum.support@fidomobile.ca and include your Community profile username.     Have any questions or feedback? Feel free to ask in the Feedback Zone .
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Looking to stand out from the others?
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Hey Community!   Here are some posting and searching tips to help you find what you’re looking for.   SEARCH OR POST   Before you post a question, use the Search tool to see if anyone else has posted the same question in the past.     You’ll likely find the answer to your question within a thread, and it will likely be marked as the Accepted Solution. Feel free to join in on the conversation too!   Don’t hesitate to use the filters and advanced search options for a more customized experience and precise search results (Note: the filters and advanced search options are available on desktop only).        If you have a question about billing and long distance phone calls for example, punch those key words into the search and sort through the relevant threads. Look for a thread discussing your topic and join the conversation. You can even bookmark a discussion and receive updates when a new message is posted. Simply click on the Options drop-down menu, and click Subscribe.   HOW TO POST   If you can’t find a thread that is relevant to your topic, it’s time to start a new thread. The first step in starting a thread, is choosing the right board.   Desktop: On the homepage, hover over Forums in the grey navigation bar up top and choose the board that makes most sense (see board descriptions below) and select Post A Topic.   Mobile: Click on the menu button  on the top left  and choose the board that makes most sense (see board descriptions below). To start a topic, simply click Post New Topic.   Phones and Devices This board is dedicated to conversations on phones, tablets, or just cellphone technology in general.   General Support This board is for anything and everything that can't fit into the other boards (i.e. price plan info, assistance with billing, help with services like text messaging and mobile data, etc.).   Fido Home Internet You guessed it! This board is for everything associated to our Home Internet service. Questions about your modem? Looking for info on data speeds? Looking for some settings? This is the place.   Apps Chat with other Community members about the My Account app, Device Advice and more.   Tips & Tricks Let's face it; cellphones aren't like they used to be. You can do tons of cool stuff with them now. Have some tricks up your sleeve? Share them with the Community and earn some cred! You can also scroll through the board to learn a few new ones.   Community Feedback Zone Share your feedback with us regarding the Community layout, your mobile experience or what you feel we should blog about. Feedback helps the Community grow, so don't hesitate! Don't hesitate to flag any kinks you come across too.     THINGS TO REMEMBER WHEN POSTING   When starting a new thread, try using a title that best describes the topic. This will come in handy when other people search for it. Be as detailed as possible in your post. The more info included, the easier it will be for the Community to help you. Don’t bother posting your question in every board thinking you’ll get a faster answer. All duplicate posts are removed. Make sure to follow the Community guidelines and terms of use.   HOW TO FIND YOUR POST AGAIN   You can find your recent posts by going to your profile page. To get there, click on your username/profile pic at the top of any page, then click "My profile". Scroll down a bit and you'll see "MY LATEST POSTS".   That covers it! Happy searching/posting everyone!
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Want to show your cred in the Community?
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Private Messaging is a way to communicate with others...
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Accepting a solution helps the Community find answers more quickly...
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The MVP program (Most Valuable Posters) was implemented in order to recognize community members who go above and beyond the call of duty. By helping other Community members, they contribute to creating a supportive, positive, and pleasant environment.     In a nutshell, an MVP is an active, helpful, and knowledgeable community member who helps maintain a dynamic and interactive community.   MVPs are identified by a special rank and icon next to their username, along with an exclusive customized signature.   Community members who are being considered for the MVP program are identified by the MVP Prospect rank.    The MVP program is on an invite basis. MVPs will be reviewed every 3 months, however, can be removed at any time.   MVPs who stand out with their contributions and quality of responses may be promoted to Senior MVP status.   MVPs and Sr. MVPs are not Fido employees, so to show our appreciation for helping out on the Community, they are eligible to receive perks and other privileges.     MVP Sr. MVP SELECTION CRITERIA Level of overall activity Even in disagreement, they retain a positive attitude towards both Fido and the Community Likes received and Accepted Solutions provided Demonstrates willingness to help Provides friendly assistance Confident in their knowledge Usefulness of content provided Respect of the Community Guidelines Like MVPs, Sr. MVP members are specifically chosen by the Fido Community Crew. Members aspiring to be Sr. MVP's should focus on providing quality content and being a standout member of the MVP program. Only top MVPs are considered for Sr. MVP status. PERKS A private board reserved for MVPs Special privileges in the Community Invitation to participate in community beta programs if/when available 5GB of Bonus Data per month, for 3 consecutive months added to their Data, Talk & Text plan (renewable should member retain MVP status) 50% off the monthly service fee of their Data, Talk & Text plan, for 3 consecutive months (renewable should member retain MVP status) A one-time $100 bill credit towards a hardware upgrade on their Fido account (once every 2 years) A private board reserved for MVPs Special privileges in the Community Invitation to participate in community beta programs if/when available 10GB of Bonus Data per month, for 3 consecutive months added to their Data, Talk & Text plan (renewable should member retain Sr. MVP status) 100% off the monthly service fee of their Data, Talk & Text plan, for 3 consecutive months (renewable should member retain Sr. MVP status) A one-time $200 bill credit towards a hardware upgrade on their Fido account (once every 2 years)   How about you? Do you think you have what it takes to be a Community MVP? Show us what you got by ranking up! You can rank up by answering posts, receiving likes, and being active in the Community.   There are no set targets for you to reach, just show us that you fit the bill.   Are you the next MVP?   If you're interested, let us know!     The Community Crew maintains the right to remove any member from the MVP Program at any time.   The terms stated above are subject to change without notice.
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This page will help you better understand the different roles.
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Find out how to get in touch with us.
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Welcome to the Community!   We’ve created this space to connect you with other users for support relating to our products and services. We have a Community Manager and Moderators in place, but this is also a peer-to-peer community. Like any public forum, there are a few simple rules to follow to make sure everyone's enjoying and getting the most out of the community.    We reserve the right to edit or delete any and all posts, or limit a user’s access if he or she repeatedly abuses the Community Guidelines. Long story short, stay out of trouble. We’re all in this together.   Take a look at the guidelines below, as well as the Terms of Use , which govern use of the Fido Community. You can also view our Privacy Policy here .   Keep it clean: It should be obvious, but there are some things you just can’t do on here. Don’t swear, don’t say things that might offend someone and don’t post anything inappropriate. We’ll just delete it.   Keep it courteous: We’re all for healthy debate, but when it breaks down into personal attacks or anything targeting a corporation or organization, that’s when it stops being cool.   Keep it on-topic: The forums are meant to assist, so we want you to make sure whatever you’re posting is relevant to the community, the topic at hand, or to other peoples’ comments. Otherwise, it’ll be deleted, along with any posts that discuss moderator action.   Keep it legal: Any posts relating to a legal or financial matter will be deleted. Also, don’t post info that’s known to be false, inaccurate or misleading. That isn’t helpful to anyone.   Keep personal info private: This forum is public, so don’t share any personal info that you wouldn’t be comfortable with just anyone, or anything that could pose a safety issue to you or someone else (e.g. addresses, phone numbers, or email addresses). If we need to reach you, we’ll send you a Private Message.   Keep it spam-free: Any spam or third-party product plugs will be deleted. Duplicate or repeat posts (posting the same message in more than one thread) may also be removed if they don’t contribute to the conversation.   Any opinions expressed on this forum are those of their respective contributors only. The views expressed do not necessarily represent or reflect the views of Fido, its management or employees. Fido is not responsible for, and disclaims any and all liability to the fullest extent permitted by law for, the content of comments written by contributors to this forum.
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These terms of use (“Terms”) govern your conduct associated with the online support forums...
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