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Been waiting on call for 3 hours.

After waiting for 17 mins for a rep to answer (this one is fine), and talking to them for less than 5 mins, they tranfered me to "Loyalty Department" been waiting from "Loyalty Department" to pick up my call for >2.5 hours. Lets see how it actually t...

vish6 by I'm a participant level 1
  • 154 Views
  • 1 replies
  • 0 likes

NEED to cancel the sim card

Hi I am trying to connect with fido to cancel my phone number but they are not authenticating my request. I am no longer in the country and I need to cancel my number because I won't use it. But I am having a lot of trouble connecting with anyone fro...

The worst customer support service experience

Hi, I just spoke to an agent over the phone, and it was the worst experience in my life. I needed to suspend my phone lines coz I am traveling. I asked her to make sure that the plan would remain unchanged. It's because just two weeks ago when I was ...

Alena1 by I'm a participant level 1
  • 355 Views
  • 1 replies
  • 0 likes

Complaint regarding follow-up and service at Fido E-Solutions

To who is may concern, I am writing to express my dissatisfaction with the service provided by your Specialist, Jobanpreet, on March 7th, 2023, and would like to bring to your attention the inconvenience caused to me due to the delay in addressing my...

WYL by I'm a participant level 2
  • 537 Views
  • 2 replies
  • 1 likes
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