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Re: Fido provided false information

Hey @Apple123123,    Sorry to hear this, we don't want you to feel this way. We value being honest and transparent with our customers.    Please contact us back here, and we'd be happy to look into it.

Re: Black Friday deals not showing in My Account

Hello @skwong,   Welcome to the community!  It's possible that the discount isn't appearing on your cost in your agreement, also, if your plan was changed for your next billing cycle, it wouldn't show on your account until its actually changed.   You...

Re: Phone repair - poor customer service

Hello @Daniel664,   Welcome to the community!   Sorry to hear that you've had frustrating experience trying to get your phone repaired. We do our best to make sure this is a seamless experience.   Feel free to reach out via these methods and we'll be...

Re: Upgrading from iPhone XR to iPhone 15

Hello @Piewacket,   Welcome to the Community!   Having the SIM card in the phone wouldn't impact transferring the data over from another and other, so that would be up to you.    I don't believe there is any benefit into storing data in the SIM card ...

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Contest Announcement! Fido Anniversary Giveaway

  Hey @Community,   We've got some great news to share with all of you   From October 2023 to January 2024, we're celebrating our time together with a special contest that will automatically enter o...