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Fido not honouring referral credit

So a friend referred me and I signed up back in August. He and I both went through all the steps and finished the referral process and we both got a confirmation email.Fast forward 3+ months, we still haven't got our credit. My friend got sick of it ...

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Cyber week deals gone wrong

On Nov 25th at 900 Dufferin St, Toronto ON I was told by a Fido employee I qualified as an existing customer (4+years standing) and that I could get a $35 plan with 20gb. At the kiosk, they told me I had to call Fido. After three days of trying to ca...

ashley2345 by I'm a Participant Level 2
  • 165 Views
  • 2 replies
  • 0 likes

Disappointed with service of the FIDO/ROGERS Winback Team

I am really disappointed with the service provided by the Fido/Rogers Winback Team.After moving from Fido, I received a call from the Winback team and they offered me a deal to bring me back to the Rogers/Fido service.I accepted the offer and it has ...

KV_90 by I'm a Participant Level 3
  • 476 Views
  • 5 replies
  • 0 likes

Office Of The President Escalation

I have spent over 32 hours with you trying to be get one line and phone straightened out. Yesterday I called in and spent over an hour and a half only to be hung up on during the transfer to a supervisor. No one even bothered to call me back. Your as...

microcl by I'm a Participant Level 1
  • 2768 Views
  • 5 replies
  • 0 likes

Bad experience with billing

I was checking my bill and saw that I had a charge of 152 dollars in one phone call. Firstly, I was calling my family member overseas using messenger, so when I saw this charge I was confused so I called support. After many calls and texts and proof ...

Hello113 by I'm a Participant Level 1
  • 370 Views
  • 1 replies
  • 0 likes
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