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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Worst Customer Service

I am with Fido more than 6 years and today I faced with a rude an unaccetabble behaviour from one of Fido representative. I was at one of Fido branch to transfer the resposibility of one of my line to my nephew, and we faced to the same issue we had ...

KamD by I'm a Participant Level 2
  • 311 Views
  • 3 replies
  • 0 likes

Worst customer service experience ever

I was sent a promotion for an upgrade to a new phone, when trying to get it done through the website I consistently got errors. Then I called customer services and basically was told that they can only send the phone to my old address and if they upd...

SV14 by I'm a Participant Level 1
  • 271 Views
  • 1 replies
  • 0 likes

2k Bill after paying hundreds. Are you kidding me fido?

Unreal. Plus I was able to get someone to join and now they see how the billing is transpired and don't wish to stay with fido anymore. All this and I was sent the wrong phone and then a phone that didn't work. Now being charged almost 2300. I will b...

clairesg2020 by I'm a Participant Level 1
  • 428 Views
  • 1 replies
  • 0 likes

Worst Customer Service from FIDO in 11 Years

Hello, I have been a loyal customer with Fido for over 11 years and have just received the worst customer service today. I called Fido yesterday to change my plan and upgrade my device. I was given an offer that I thought was fair yesterday, however,...

Yan52 by I'm a Participant Level 1
  • 728 Views
  • 1 replies
  • 1 likes
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