General Support
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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What’s wrong with Live Chat????????

Tried through phones, iPads and laptops but noting works!!!!!!!! Keeps showing " Sorry, we're not able to place you in queue as all our Live Chat Specialists are assisting other customers. Please try again later. " I've tried whole day yesterday and ...

chenzhuo by I'm a Participant Level 1
  • 469 Views
  • 2 replies
  • 3 likes

Customer Service - Copy per Email

After the live-chat, I requested a copy of the chat per Email, yet did not receive anything.As I have read on the Community posts that the messages from the live-chat is recorded, I wish to have a copy of it. How can I request it?

rani77 by I'm a Participant Level 1
  • 248 Views
  • 1 replies
  • 0 likes

Resolved! Live Chat works on Safari but not on Chrome (Mac)

I had to use Live Chat a number of times when switching my mobile and internet accounts to Fido. I found that when I clicked on Live Chat in Chrome a blank, white rectangle would appear on my screen, but if I used Safari it seemed to work fine. I tri...

gludwig by I'm a Participant Level 2
  • 487 Views
  • 2 replies
  • 0 likes

Fido Support Absolutely Atrocious

I have to unfortunately say that Fido's support recently has been nothing short of atrocious. Literally sat waiting for a chat agent for multiple hours and Fido is the ONLY company I've ever used for Chat that will disconnect you while waiting for an...

kevinf2011 by I'm a Participant Level 3
  • 568 Views
  • 4 replies
  • 1 likes
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