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What’s wrong with Live Chat????????

Tried through phones, iPads and laptops but noting works!!!!!!!! Keeps showing " Sorry, we're not able to place you in queue as all our Live Chat Specialists are assisting other customers. Please try again later. " I've tried whole day yesterday and ...

chenzhuo by I'm a Participant Level 1
  • 998 Views
  • 3 replies
  • 4 likes

Terrible Support getting incorrectly billed

I am pretty frustrated.Several months ago I had a credit card stolen so I fell behind on my fido bills as I forgot to change over the card. My fault. I caught this issue a week or so before a suspension was to take place. I contacted FIDO and created...

AOB by I'm a Participant Level 1
  • 307 Views
  • 4 replies
  • 0 likes

Customer Service - Copy per Email

After the live-chat, I requested a copy of the chat per Email, yet did not receive anything.As I have read on the Community posts that the messages from the live-chat is recorded, I wish to have a copy of it. How can I request it?

rani77 by I'm a Participant Level 1
  • 499 Views
  • 1 replies
  • 0 likes

Resolved! Live Chat works on Safari but not on Chrome (Mac)

I had to use Live Chat a number of times when switching my mobile and internet accounts to Fido. I found that when I clicked on Live Chat in Chrome a blank, white rectangle would appear on my screen, but if I used Safari it seemed to work fine. I tri...

gludwig by I'm a Participant Level 2
  • 723 Views
  • 2 replies
  • 0 likes
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