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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Activity in Library
How to Track Your Wireless Order Online
Hey @Community, Have you recently placed an order and are eager to know its status? Besides reaching out to AskJack, our Virtual Assistant, for immediate updates on your order, you now also have the option to conveniently track it through your o...
Community Service Interruption page
*** The Service Interruptions Page has moved *** Please refer to fido.ca/outage for updates.
Fido XTRA contest winners 2022 (Part 1)
For a list of 2022 winners (part 2), click here. For a list of 2022 winners (part 3), click here. Announcement: From time to time, we review and make changes to our products and services as part of our ongoing efforts to deliver experiences and v...
Fido XTRA contest winners 2022 (Part 3)
For a list of 2022 winners (part 1), click here. For a list of 2022 winners (part 2), click here. Announcement: From time to time, we review and make changes to our products and services as part of our ongoing efforts to deliver experiences and...
Fido XTRA contest winners 2022 (Part 2)
For a list of 2022 winners (part 1), click here. For a list of 2022 winners (part 3), click here. Announcement: From time to time, we review and make changes to our products and services as part of our ongoing efforts to deliver experiences and v...
Adding a mobile line
In case you’re wondering, adding a line simply refers to adding a new phone or tablet line to your existing Fido mobile account. This new line can be activated with a device on a 24-month financing term with the Fido Payment Program or you can Br...
Fido XTRA contest winners 2021 (part 1)
For a list of 2022 winners, click here. For part 2, click here. One year Fido service contest (December 2021) Click here First NameLast nameCityProvincePrizePaulB.ArnpriorOntarioOne (1) month of free service DanielB.QuébecQuebecOne (1) month of ...
Fido XTRA contest winners 2021 (part 2)
For part 1, click here. Fido’s 25th Anniversary Contest (October 14 - November 7, 2021) Click here First NameLast nameCityProvincePrizeToddA.VancouverBritish ColumbiaOne (1) virtual prepaid card of $250VincentA.GranbyQuebecOne (1) virtual pre...
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our control, so these dates are subject to change. Thanks for understanding.
Fido XTRA contest winners 2020
Inspiring Fashion contest (January 7, 2021 - January 13, 2021) Click here FirstNameLastNameCityProvincePrizeMohammedAMontrealQuebecPin (ARV: $15)MohamedAEtobicokeOntarioPin (ARV: $15)Husseinah AEtobicoke OntarioPin (ARV: $15)ScottAWhitbyOnta...
Fido XTRA Contest winners - 2019
Samsung Galaxy A50 contest (December 12 2019 - December 18 2019) Click here FirstNameLastNameCityProvincePrizeDeborahLSaint-LaurentQCSamsung Galaxy A50HussainVTorontoONSamsung Galaxy A50LayPNorth BayONSamsung Galaxy A50SamanthMThoroldONS...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will look like after you upgrade your device and finance it with the Fido Payment Program: List of the most frequently asked questions about financing. What is the Fid...
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Announcement: From time to time, we review and make changes to our products and services as part of our ongoing efforts to deliver experiences and value that our customers want. As part of these efforts, Fid...
Message Relay Service
Hey everyone, if you’re using Message Relay Service (MRS), here are the steps you need to take before 5 PM (EST), December 6, 2019 Log into the current IP Relay system using your existing credentials and do the following: Go to the Profile Mak...
Meet the Crew!
Hey Community! Ever wonder about the crew supporting the Fido Community? We thought it’d be a good idea to tell everyone a little bit about ourselves (yes – we are real people!). So, we came up with a short Q & A which should help you get to know ...
Troubleshooting your Fido internet modem
The Fido internet modem is both easy to connect and easy to use. However, just to be safe, here are some tips in case you run into any obstacles. First off, it’s important to understand the light patterns on the modem. These indicators will help y...
How to change or update your payment method
Here's how to register to automatic payment: Login to My Account on fido.ca.Under the Make a Payment button, select "Set up Automatic payment" and follow the steps. To update your payment info (credit card or debit card), or to cancel automatic...
How to update your SIM card
What you’ll need Your old SIM card numberYour new SIM card numberYour Fido My Account login information Note: Before you change your SIM card, make sure to save your contacts on your phone, since you won’t be able to access them from your old SIM ...
How to reset your voicemail password
Forgot your voicemail password or simply want to change it? Follow these 4 easy steps: Login to My Account on fido.caClick View Usage & Manage right next the number you want to change voicemail password for.Scroll down to QUICK ACTIONS and select ...
How to change Caller ID Name Display
You can change your outgoing name display via My Account on Fido.ca. How do to it? It’s as easy as 1-2-3 (4-5) Log into My AccountSelect View Usage & Manage next to the phone line you would like to modifySelect Change My Call Display Name in the ...
Latest from our Blog
Introducing the 30-Day US Travel Pass!
Hey Community, Going away for more than a weekend? Get a 30-day pass to the United States. We know that depending on where you're travelling, and for how long, your travel connectivity needs might...
FIDO YEAR END WRAP CONTEST 2023 WINNERS
Hi @Community, We wrapped 2023 with an awesome exclusive contest available to select customers as a thank you for another year together! Now, it's time to celebrate the lucky winners of a $500 ...
Introducing the Samsung Galaxy S24 Series
Hey Community, Exciting news! Samsung just announced their new Galaxy S24 series, and you can secure yours by pre-ordering on fido.ca. Mark your calendars for the official launch on January 31! ...
Happy Diwali! Enter for a chance to win a $5,000 travel voucher!
The joyous festival Diwali is here to light everyone up and Fido is here for it! Have you seen our latest Diwali spot? Check it out here: We understand that special times like these deserve mo...
