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How to Track Your Wireless Order Online

Hey @Community,   Have you recently placed an order and are eager to know its status?   Besides reaching out to AskJack, our Virtual Assistant, for immediate updates on your order, you now also have the option to conveniently track it through your o...

Fido XTRA contest winners 2022 (Part 1)

For a list of 2022 winners (part 2), click here. For a list of 2022 winners (part 3), click here.   Announcement: From time to time, we review and make changes to our products and services as part of our ongoing efforts to deliver experiences and v...

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FidoStephen by Community Manager (Retired)
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Fido XTRA contest winners 2022 (Part 3)

For a list of 2022 winners (part 1), click here. For a list of 2022 winners (part 2), click here.     Announcement: From time to time, we review and make changes to our products and services as part of our ongoing efforts to deliver experiences and...

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FidoStephen by Community Manager (Retired)
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Fido XTRA contest winners 2022 (Part 2)

For a list of 2022 winners (part 1), click here. For a list of 2022 winners (part 3), click here.   Announcement: From time to time, we review and make changes to our products and services as part of our ongoing efforts to deliver experiences and v...

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FidoStephen by Community Manager (Retired)
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Adding a mobile line

In case you’re wondering, adding a line simply refers to adding a new phone or tablet line to your existing Fido mobile account.    This new line can be activated with a device on a 24-month financing term with the Fido Payment Program or you can Br...

Fido XTRA contest winners 2021 (part 1)

For a list of 2022 winners, click here. For part 2, click here.   One year Fido service contest (December 2021) Click here First NameLast nameCityProvincePrizePaulB.ArnpriorOntarioOne (1) month of free service DanielB.QuébecQuebecOne (1) month of ...

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FidoStephen by Community Manager (Retired)
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Fido XTRA contest winners 2021 (part 2)

  For part 1, click here.     Fido’s 25th Anniversary Contest (October 14 - November 7, 2021) Click here First NameLast nameCityProvincePrizeToddA.VancouverBritish ColumbiaOne (1) virtual prepaid card of $250VincentA.GranbyQuebecOne (1) virtual pre...

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FidoStephen by Community Manager (Retired)
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OS Upgrade Schedule

Here's the list of all of our devices along with current and upcoming software details. Scroll down to find out how an update gets to your device. Last updated: March 18, 2024 DeviceCurrent OSMost Recent Release DetailsUpcomingOS DetailsAvailable*L...

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FidoStephen by Community Manager (Retired)
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Fido XTRA contest winners 2020

    Inspiring Fashion contest (January 7, 2021 - January 13, 2021) Click here FirstNameLastNameCityProvincePrizeMohammedAMontrealQuebecPin (ARV: $15)MohamedAEtobicokeOntarioPin (ARV: $15)Husseinah AEtobicoke OntarioPin (ARV: $15)ScottAWhitbyOnta...

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Fido XTRA Contest winners - 2019

    Samsung Galaxy A50 contest (December 12 2019 - December 18 2019)      Click here FirstNameLastNameCityProvincePrizeDeborahLSaint-LaurentQCSamsung Galaxy A50HussainVTorontoONSamsung Galaxy A50LayPNorth BayONSamsung Galaxy A50SamanthMThoroldONS...

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Fido Payment Program® FAQs

Before we go over all the questions you may have, here's what your invoice will look like after you upgrade your device and finance it with the Fido Payment Program:     List of the most frequently asked questions about financing.   What is the Fid...

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FidoStephen by Community Manager (Retired)
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Fido XTRA contest winners 2023

For a list of 2022 winners, click here.   Announcement: From time to time, we review and make changes to our products and services as part of our ongoing efforts to deliver experiences and value that our customers want. As part of these efforts, Fid...

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Message Relay Service

Hey everyone, if you’re using Message Relay Service (MRS), here are the steps you need to take before 5 PM (EST), December 6, 2019   Log into the current IP Relay system using your existing credentials and do the following:   Go to the Profile   Mak...

Meet the Crew!

Hey Community!   Ever wonder about the crew supporting the Fido Community? We thought it’d be a good idea to tell everyone a little bit about ourselves (yes – we are real people!). So, we came up with a short Q & A which should help you get to know ...

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FidoStephen by Community Manager (Retired)
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Troubleshooting your Fido internet modem

The Fido internet modem is both easy to connect and easy to use. However, just to be safe, here are some tips in case you run into any obstacles.   First off, it’s important to understand the light patterns on the modem. These indicators will help y...

FidoStephen by Community Manager (Retired)
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How to change or update your payment method

Here's how to register to automatic payment:   Login to My Account on fido.ca.Under the Make a Payment button, select "Set up Automatic payment" and follow the steps.    To update your payment info (credit card or debit card), or to cancel automatic...

How to update your SIM card

What you’ll need Your old SIM card numberYour new SIM card numberYour Fido My Account login information   Note: Before you change your SIM card, make sure to save your contacts on your phone, since you won’t be able to access them from your old SIM ...

How to reset your voicemail password

Forgot your voicemail password or simply want to change it?   Follow these 5 easy steps:  Login to My Account on fido.caClick View Usage & Manage right next the number you want to change voicemail password for.Scroll down to QUICK ACTIONS and select ...

How to change Caller ID Name Display

You can change your outgoing name display via My Account on Fido.ca.  How do to it? It’s as easy as 1-2-3 (4-5)   Log into My AccountSelect View Usage & Manage next to the phone line you would like to modifySelect Change My Call Display Name in the ...

Latest from our Blog

FIDO YEAR END WRAP CONTEST 2023 WINNERS

  Hi @Community,   We wrapped 2023 with an awesome exclusive contest available to select customers as a thank you for another year together!   Now, it's time to celebrate the lucky winners of a $500 ...

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Introducing the Samsung Galaxy S24 Series

  Hey Community,   Exciting news! Samsung just announced their new Galaxy S24 series, and you can secure yours by pre-ordering on fido.ca. Mark your calendars for the official launch on January 31!  ...

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Fido XTRA’s Decathlon Contest

  Prizes to stay active this fall   Make the most of your autumn activities! Get a chance to instantly win 1 of ten (10) $200 Decathlon eGift Cards.   At Decathlon, you’ll find everything you need to...

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