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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll...
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. One year Fido service contest (March 2022) Click...
Activity in Library
Fido XTRA contest winners 2021 (part 1)
For a list of 2022 winners, click here. For part 2, click here. One year Fido service contest (December 2021) Click here (Highlight to read) First Name Last name City Province Prize Paul B. Arnprior Ontario One (1) month of free service Daniel B. Qué...
Fido XTRA contest winners 2021 (part 2)
For part 1, click here. Fido’s 25th Anniversary Contest (October 14 - November 7, 2021) Click here (Highlight to read) First Name Last name City Province Prize Todd A. Vancouver British Columbia One (1) virtual prepaid card of $250 Vincent A. Granby ...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll down to find out how an update gets to your device. Last updated: May 9, 2022 Device Current OS Most Recent Release Details UpcomingOS Details Available* L...
Fido XTRA contest winners 2020
Inspiring Fashion contest (January 7, 2021 - January 13, 2021) Click here (Highlight to read) FirstName LastName City Province Prize Mohammed A Montreal Quebec Pin (ARV: $15) Mohamed A Etobicoke Ontario Pin (ARV: $15) Husseinah A Etobicoke Ontario Pi...
Fido XTRA Contest winners - 2019
Samsung Galaxy A50 contest (December 12 2019 - December 18 2019) Click here (Highlight to read) FirstName LastName City Province Prize Deborah L Saint-Laurent QC Samsung Galaxy A50 Hussain V Toronto ON Samsung Galaxy A50 Lay P North Bay ON Samsung Ga...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will look like after you upgrade your device and finance it with the Fido Payment Program: List of the most frequently asked questions about financing. What is the Fido Paymen...
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. One year Fido service contest (March 2022) Click here (Highlight to read) First Name Last name City Province Prize Rob B. Woodbridge Ontario One (1) year of free service Xin ning C. Richmond British Columbia On...
Message Relay Service
Hey everyone, if you’re using Message Relay Service (MRS), here are the steps you need to take before 5 PM (EST), December 6, 2019 Log into the current IP Relay system using your existing credentials and do the following: Go to the Profile Make sure ...
Meet the Crew!
Hey Community! Ever wonder about the crew supporting the Fido Community? We thought it’d be a good idea to tell everyone a little bit about ourselves (yes – we are real people!). So, we came up with a short Q & A which should help you get to know us!...
Troubleshooting your Fido internet modem
The Fido internet modem is both easy to connect and easy to use. However, just to be safe, here are some tips in case you run into any obstacles. First off, it’s important to understand the light patterns on the modem. These indicators will help you ...
How to change or update your payment method
Here's how to register to automatic payment: Login to My Account on fido.ca. Under the Make a Payment button, select "Set up Automatic payment" and follow the steps. To update your payment info (credit card or debit card), or to cancel automatic paym...
How to update your SIM card
What you’ll need Your old SIM card number Your new SIM card number Your Fido My Account login information Note: Before you change your SIM card, make sure to save your contacts on your phone, since you won’t be able to access them from your old SIM c...
How to reset your voicemail password
Forgot your voicemail password or simply want to change it? Follow these 5 easy steps: Login to My Account on fido.ca Click View Usage & Manage right next the number you want to change voicemail password for. Scoll down to QUICK ACTIONS and select Re...
How to change Caller ID Name Display
You can change your outgoing name display via My Account on Fido.ca. How do to it? It’s as easy as 1-2-3 (4-5) Log into My Account Select View Usage & Manage next to the phone line you would like to modify Select Change My Call Display Name in the Qu...
How to stay on top of your data usage
We thought we would share a few tips and tricks on how to manage your data usage. The Fido My Account app is your best bet to track your usage. It automatically follows your billing cycle and resets with it each month. Our top tip: consider connectin...
How-to: Using NetworkAid
Ever try watching a video but it just keeps loading and you just hope that it’s not a problem with your phone? Well, with NetworkAid, you can check the status of the network right then and there. You can find NetworkAid in the My Account app under th...
What’s a notice of alleged copyright infringement?
You may have heard about legislation that came into effect January 2, 2015 requiring internet providers like Fido to forward “notices of alleged copyright infringement” from copyright holders when they believe one of that provider’s subscribers has “...
VoLTE - Everything you need to know
With VoLTE (Voice over LTE), you can make High Definition voice and video calls just as easily as a regular call over the Fido LTE network. No app, no new user ID – it’s all built in. Your voice and video calls will now connect in the blink of an eye...
Voucher refills - Everything you need to know
There are several different methods available to refill your prepaid account with a voucher: FROM MY ACCOUNT ON FIDO.CA Click here (Highlight to read) Log in to My Account. From the Overview section, click Refill Now. Click on Redeem Voucher and ente...
Clear Cache & Cookies in your internet browser
Hey Community! Sometimes it may be necessary to clear your browser’s cache and cookies to troubleshoot issues with website login or pages displaying incorrectly. Click on the browser you are using below for instructions on how to do this. Chrome on C...
Latest from our Blog
FIDO XTRA – GET OUTSIDE WITH TSC CONTEST
Prizes to get outside together. Now’s the perfect time to enjoy the great outdoors with the people you love. Play daily for a chance to win a Vifah Tierra 3-Piece Classic Outdoor Wicker Coffee Lounger...
Fido XTRA’s Smartwatch Contest
Prizes to keep wellness in mind. Play daily for a chance to instantly win a smart watch that’ll make life easier. Stay connected with a lifestyle partner on your wrist that gives you advice in the mom...
Fido XTRA’s Mother’s Day Contest
Celebrate with a beautiful Callia bouquet Play daily for a chance to instantly win a $100 voucher to celebrate Mother’s Day with a picture-perfect bouquet. Here’s the perfect opportunity to enjoy the ...
Fido XTRA’s Earth Week Contest
Green prizes for Earth Week SAMARA & CO put together this kit for more people to be able to access sustainable products that will ultimately help them consume less – fewer items, less plastic, and few...
