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Activity in Library

OS Upgrade Schedule

Here's the list of all of our devices along with current and upcoming software details. Last updated: November 24, 2021 Device Current OS Most Recent Release Details UpcomingOS Details Available* Google Pixel 6 / 6 Pro Android 12 November SMR Dec. SM...

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Fido XTRA contest winners 2020

Merry Contest #4 (December 31, 2020 - January 6, 2021) Click here (Highlight to read) FirstName LastName City Province Prize Souleiman A Orléans Ontario $200 Decathlon gift card Chang won A Richmond hill Ontario $200 Decathlon gift card Ahmed A Londo...

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Fido XTRA Contest winners - 2019

Samsung Galaxy A50 contest (December 12 2019 - December 18 2019) Click here (Highlight to read) FirstName LastName City Province Prize Deborah L Saint-Laurent QC Samsung Galaxy A50 Hussain V Toronto ON Samsung Galaxy A50 Lay P North Bay ON Samsung Ga...

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Fido Payment Program® FAQs

Here's a list of the most frequently asked questions about financing. What is the Fido Payment Program? The Fido Payment Program allows you to spread the cost of a new phone, tablet or accessories over 24 monthly payments at 0% interest with an eligi...

Fido XTRA contest winners 2021

One year Fido service contest (October 2021) Click here (Highlight to read) First Name Last name City Province Prize Sandu B. Brossard Quebec 1 Year of FREE Fido service Anne Marie B. Québec Quebec 1 Year of FREE Fido service Jordan F. Stouffville On...

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Message Relay Service

Hey everyone, if you’re using Message Relay Service (MRS), here are the steps you need to take before 5 PM (EST), December 6, 2019 Log into the current IP Relay system using your existing credentials and do the following: Go to the Profile Make sure ...

Meet the Crew!

Hey Community! Ever wonder about the crew supporting the Fido Community? We thought it’d be a good idea to tell everyone a little bit about ourselves (yes – we are real people!). So, we came up with a short Q & A which should help you get to know us!...

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Troubleshooting your Fido internet modem

The Fido internet modem is both easy to connect and easy to use. However, just to be safe, here are some tips in case you run into any obstacles. First off, it’s important to understand the light patterns on the modem. These indicators will help you ...

How to change or update your payment method

Here's how to register to automatic payment: Login to My Account on fido.ca. Under the Make a Payment button, select "Set up Automatic payment" and follow the steps. To update your payment info (credit card or debit card), or to cancel automatic paym...

How to update your SIM card

What you’ll need Your old SIM card number Your new SIM card number Your Fido My Account login information Note: Before you change your SIM card, make sure to save your contacts on your phone, since you won’t be able to access them from your old SIM c...

How to reset your voicemail password

Forgot your voicemail password or simply want to change it? Follow these 5 easy steps: Login to My Account on fido.ca Select the Overview tab under the Fido banner. Scroll down and select the phone number for which you're changing the voicemail passw...

How to change Caller ID Name Display

You can change your outgoing name display via My Account on Fido.ca. How do to it? It’s as easy as 1-2-3 (4-5) Log into My Account Select View Usage & Manage next to the phone line you would like to modify Select Change My Call Display Name in the Qu...

How to stay on top of your data usage

We thought we would share a few tips and tricks on how manage your data usage. The Fido My Account app is your best bet to track your usage. It automatically follows your billing cycle and resets with it each month. Our top tip: consider connecting t...

How-to: Using NetworkAid

Ever try watching a video but it just keeps loading and you just hope that it’s not a problem with your phone? Well, with NetworkAid, you can check the status of the network right then and there. You can find NetworkAid in the My Account app under th...

What’s a notice of alleged copyright infringement?

You may have heard about legislation that came into effect January 2, 2015 requiring internet providers like Fido to forward “notices of alleged copyright infringement” from copyright holders when they believe one of that provider’s subscribers has “...

VoLTE - Everything you need to know

With VoLTE (Voice over LTE), you can make High Definition voice and video calls just as easily as a regular call over the Fido LTE network. No app, no new user ID – it’s all built in. Your voice and video calls will now connect in the blink of an eye...

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Voucher refills - Everything you need to know

There are several different methods available to refill your prepaid account with a voucher: FROM MY ACCOUNT ON FIDO.CA Click here (Highlight to read) Log in to My Account. From the Overview section, click Refill Now. Click on Redeem Voucher and ente...

Clear Cache & Cookies in your internet browser

Hey Community! Sometimes it may be necessary to clear your browser’s cache and cookies to troubleshoot issues with website login or pages displaying incorrectly. Click on the browser you are using below for instructions on how to do this. Chrome on C...

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FidoTRADE - Everything you need to know

FidoTRADE™ allows new and existing postpaid customers to trade in any used phone or tablet and get a rebate for its value. They can use it to reduce the cost of a phone or accessories when activating a line or upgrading to a new phone with or without...

How to add an email account to your iPhone

Here’s a step by step guide showing you how to add an email account to your iPhone. Tap Settings. Scroll down and tap on Mail. Tap on Accounts. Tap Add Account. Select your email provider. If you don’t see it in the list, tap on Other → Add Mail Acco...

Latest from our Blog

urBeats3 Earphones Contest

Elevate your music or make a music lover happy this holiday season by instantly winning 1 of 2,600 urBeats3 earphones with Lightning Connector! Designed for your life, urBeats3 feature fine-tuned acou...

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@BlackBerry Users: Important News

BlackBerry announced that as of January 4, 2022 they will be taking steps to decommission devices running on the following software versions: BlackBerry 7.1 OS and earlier BlackBerry 10 BlackBerry Pla...

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Fido XTRA’s PKG Contest

Just in time for the holidays, enter to WIN a $250 e-voucher and treat yourself or that special someone. There’s something for everyone on your list! You could be one of 300 lucky Fido XTRA users to i...

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Ultimate Dining

First come, first served – this offer waits for no one. Redeem this e-promo card to enjoy all of your favourite food! Valid in more than 1,000 restaurants in Canada including Swiss Chalet, East Side M...

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