OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here. Fido XTRA's Keurig Contest (August 25...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Activity in Library
Fido XTRA contest winners 2022 (Part 2)
For a list of 2022 winners (part 1), click here. Fido XTRA's Waves Coffeehouse Contest (February 10 - 23, 2022) Click here First NameLast nameCityProvincePrizeAlirezaA.RichmondBritish ColumbiaOne (1) wrap valued at $8.50.Jovita A.CalgaryAlbert...
Adding a mobile line
In case you’re wondering, adding a line simply refers to adding a new phone or tablet line to your existing Fido mobile account. This new line can be activated with a device on a 24-month financing term with the Fido Payment Program or you can Br...
Fido XTRA contest winners 2021 (part 1)
For a list of 2022 winners, click here. For part 2, click here. One year Fido service contest (December 2021) Click here First NameLast nameCityProvincePrizePaulB.ArnpriorOntarioOne (1) month of free service DanielB.QuébecQuebecOne (1) month of ...
Fido XTRA contest winners 2021 (part 2)
For part 1, click here. Fido’s 25th Anniversary Contest (October 14 - November 7, 2021) Click here First NameLast nameCityProvincePrizeToddA.VancouverBritish ColumbiaOne (1) virtual prepaid card of $250VincentA.GranbyQuebecOne (1) virtual pre...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll down to find out how an update gets to your device. Last updated: October 3, 2022 DeviceCurrent OSMost Recent Release DetailsUpcomingOS DetailsAvailable*...
Fido XTRA contest winners 2020
Inspiring Fashion contest (January 7, 2021 - January 13, 2021) Click here FirstNameLastNameCityProvincePrizeMohammedAMontrealQuebecPin (ARV: $15)MohamedAEtobicokeOntarioPin (ARV: $15)Husseinah AEtobicoke OntarioPin (ARV: $15)ScottAWhitbyOnta...
Fido XTRA Contest winners - 2019
Samsung Galaxy A50 contest (December 12 2019 - December 18 2019) Click here FirstNameLastNameCityProvincePrizeDeborahLSaint-LaurentQCSamsung Galaxy A50HussainVTorontoONSamsung Galaxy A50LayPNorth BayONSamsung Galaxy A50SamanthMThoroldONS...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will look like after you upgrade your device and finance it with the Fido Payment Program: List of the most frequently asked questions about financing. What is the Fid...
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here. Fido XTRA's Keurig Contest (August 25 - September 7, 2022) Click here First NameLast nameCityProvincePrizeChristopher B.OttawaOntarioOne (1) Bundle including a K-Slim Coffee Maker, a travel mug and...
Message Relay Service
Hey everyone, if you’re using Message Relay Service (MRS), here are the steps you need to take before 5 PM (EST), December 6, 2019 Log into the current IP Relay system using your existing credentials and do the following: Go to the Profile Mak...
Meet the Crew!
Hey Community! Ever wonder about the crew supporting the Fido Community? We thought it’d be a good idea to tell everyone a little bit about ourselves (yes – we are real people!). So, we came up with a short Q & A which should help you get to know ...
Troubleshooting your Fido internet modem
The Fido internet modem is both easy to connect and easy to use. However, just to be safe, here are some tips in case you run into any obstacles. First off, it’s important to understand the light patterns on the modem. These indicators will help y...
How to change or update your payment method
Here's how to register to automatic payment: Login to My Account on fido.ca.Under the Make a Payment button, select "Set up Automatic payment" and follow the steps. To update your payment info (credit card or debit card), or to cancel automatic...
How to update your SIM card
What you’ll need Your old SIM card numberYour new SIM card numberYour Fido My Account login information Note: Before you change your SIM card, make sure to save your contacts on your phone, since you won’t be able to access them from your old SIM ...
How to reset your voicemail password
Forgot your voicemail password or simply want to change it? Follow these 5 easy steps: Login to My Account on fido.caClick View Usage & Manage right next the number you want to change voicemail password for.Scroll down to QUICK ACTIONS and select ...
How to change Caller ID Name Display
You can change your outgoing name display via My Account on Fido.ca. How do to it? It’s as easy as 1-2-3 (4-5) Log into My AccountSelect View Usage & Manage next to the phone line you would like to modifySelect Change My Call Display Name in the ...
How to stay on top of your data usage
We thought we would share a few tips and tricks on how to manage your data usage. The Fido My Account app is your best bet to track your usage. It automatically follows your billing cycle and resets with it each month. Our top tip: consider conn...
How-to: Using NetworkAid
Ever try watching a video but it just keeps loading and you just hope that it’s not a problem with your phone? Well, with NetworkAid, you can check the status of the network right then and there. You can find NetworkAid in the My Account app under...
What’s a notice of alleged copyright infringement?
You may have heard about legislation that came into effect January 2, 2015 requiring internet providers like Fido to forward “notices of alleged copyright infringement” from copyright holders when they believe one of that provider’s subscribers has ...
VoLTE - Everything you need to know
With VoLTE (Voice over LTE), you can make High Definition voice and video calls just as easily as a regular call over the Fido LTE network. No app, no new user ID – it’s all built in. Your voice and video calls will now connect in the blink of an ey...
Latest from our Blog
An update on long-distance calls and SMS messages to Iran
Hi everyone, To help Canadians stay connected to loved ones, we’re temporarily waiving long-distance calls and SMS messages to Iran for Fido customers until October 17.
Fido XTRA's XTRAVAGANZA Entertainment Contest
Over $60,000 in prizes for game day Play daily for a chance to instantly win: 1 of 150 SN NOW PREMIUM passes1 of 5,000 Uber Eats Gift Cards of $5 SN NOW PREMIUM gives you 24/7 access to livestr...
FIDO XTRA XTRAVAGANZA CONTEST
$100,000 in cash prizes Dream big with us! You could be 1 of 5 lucky Fido XTRA users to win a $20,000 cash prize! Be sure to enter this XTRAVAGANZA contest daily to increase your chances of winni...
Fido XTRA's XTRAVAGANZA with Agora Nuts and Sobeys Contest
Over $30,000 in snackable prizes Play daily and get a chance to instantly win: 1 of 60 Agora Nuts vouchers of $1001 of 5,000 Sobeys gift cards of $5 Here’s your chance to get quality superfoods...
