OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Activity in Library
Community Service Interruption page
Hello Community, We know how crucial it is to have a consistent and stable connection to your Fido services. In the event of a service interruption, we will post the details along with any known updates to the bottom of this post. ACTIVE OUTAGE(...
Fido XTRA contest winners 2022 (Part 1)
For a list of 2022 winners (part 2), click here. For a list of 2022 winners (part 3), click here. One year Fido service contest (December 2022) Click here First NameLast nameCityProvincePrizeEndriasA.Kitchener OntarioA one-time credit representi...
Fido XTRA contest winners 2022 (Part 3)
For a list of 2022 winners (part 1), click here. For a list of 2022 winners (part 2), click here. Fido XTRA's Decathlon Contest (July 14 - 20, 2022) Click here First NameLast nameCityProvincePrizeCandyF.ThornhillOntarioOne (1) Decathlon eGi...
Fido XTRA contest winners 2022 (Part 2)
For a list of 2022 winners (part 1), click here. For a list of 2022 winners (part 3), click here. One year Fido service contest (October 2022) Click here First NameLast nameCityProvincePrizeElenaA.Calgary AlbertaA one-time credit representing ...
Adding a mobile line
In case you’re wondering, adding a line simply refers to adding a new phone or tablet line to your existing Fido mobile account. This new line can be activated with a device on a 24-month financing term with the Fido Payment Program or you can Br...
Fido XTRA contest winners 2021 (part 1)
For a list of 2022 winners, click here. For part 2, click here. One year Fido service contest (December 2021) Click here First NameLast nameCityProvincePrizePaulB.ArnpriorOntarioOne (1) month of free service DanielB.QuébecQuebecOne (1) month of ...
Fido XTRA contest winners 2021 (part 2)
For part 1, click here. Fido’s 25th Anniversary Contest (October 14 - November 7, 2021) Click here First NameLast nameCityProvincePrizeToddA.VancouverBritish ColumbiaOne (1) virtual prepaid card of $250VincentA.GranbyQuebecOne (1) virtual pre...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll down to find out how an update gets to your device. Last updated: September 25, 2023 DeviceCurrent OSMost Recent Release DetailsUpcomingOS DetailsAvailab...
Fido XTRA contest winners 2020
Inspiring Fashion contest (January 7, 2021 - January 13, 2021) Click here FirstNameLastNameCityProvincePrizeMohammedAMontrealQuebecPin (ARV: $15)MohamedAEtobicokeOntarioPin (ARV: $15)Husseinah AEtobicoke OntarioPin (ARV: $15)ScottAWhitbyOnta...
Fido XTRA Contest winners - 2019
Samsung Galaxy A50 contest (December 12 2019 - December 18 2019) Click here FirstNameLastNameCityProvincePrizeDeborahLSaint-LaurentQCSamsung Galaxy A50HussainVTorontoONSamsung Galaxy A50LayPNorth BayONSamsung Galaxy A50SamanthMThoroldONS...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will look like after you upgrade your device and finance it with the Fido Payment Program: List of the most frequently asked questions about financing. What is the Fid...
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Fido XTRA's HelloFresh Contest (August 31 - September 6, 2023) Click here First NameLast nameCityProvincePrizeJaffarA.BramptonOntario100% off 4 HelloFresh boxes LaraA.Mississauga Ontario100% off 4 HelloFres...
Message Relay Service
Hey everyone, if you’re using Message Relay Service (MRS), here are the steps you need to take before 5 PM (EST), December 6, 2019 Log into the current IP Relay system using your existing credentials and do the following: Go to the Profile Mak...
Meet the Crew!
Hey Community! Ever wonder about the crew supporting the Fido Community? We thought it’d be a good idea to tell everyone a little bit about ourselves (yes – we are real people!). So, we came up with a short Q & A which should help you get to know ...
Troubleshooting your Fido internet modem
The Fido internet modem is both easy to connect and easy to use. However, just to be safe, here are some tips in case you run into any obstacles. First off, it’s important to understand the light patterns on the modem. These indicators will help y...
How to change or update your payment method
Here's how to register to automatic payment: Login to My Account on fido.ca.Under the Make a Payment button, select "Set up Automatic payment" and follow the steps. To update your payment info (credit card or debit card), or to cancel automatic...
How to update your SIM card
What you’ll need Your old SIM card numberYour new SIM card numberYour Fido My Account login information Note: Before you change your SIM card, make sure to save your contacts on your phone, since you won’t be able to access them from your old SIM ...
How to reset your voicemail password
Forgot your voicemail password or simply want to change it? Follow these 5 easy steps: Login to My Account on fido.caClick View Usage & Manage right next the number you want to change voicemail password for.Scroll down to QUICK ACTIONS and select ...
How to change Caller ID Name Display
You can change your outgoing name display via My Account on Fido.ca. How do to it? It’s as easy as 1-2-3 (4-5) Log into My AccountSelect View Usage & Manage next to the phone line you would like to modifySelect Change My Call Display Name in the ...
How to stay on top of your data usage
We thought we would share a few tips and tricks on how to manage your data usage. The Fido My Account app is your best bet to track your usage. It automatically follows your billing cycle and resets with it each month. Our top tip: consider conn...
Latest from our Blog
Discover our new Device Guides on Fido.ca!
Hey @Community, Great news! We've just launched our interactive Device Guides on Fido.ca. Whether you're a tech expert or new to your device, these guides are made for you. You can now easily get...
Fido XTRA’S Tim Hortons Contest
Tims® Gift Cards up for grabs Come back daily until September 27, 2023, for more chances to win. Digital Tims Gift Cards are a great way to satisfy those sudden cravings. They’re perfect for th...
Fido XTRA’S Walmart Contest
$500 gift cards up for grabs A Walmart Canada Gift Card is one way to say it all! It can be redeemed for a wide selection of products you will love in any Walmart Canada store or at Walmart.ca, i...
Introducing iPhone 15 and iPhone 15 Pro
Meet iPhone 15, iPhone 15 Plus, iPhone 15 Pro, and iPhone 15 Pro Max. Dynamic Island stays on top of it all. Super-high-resolution photos with a 48MP main camera. Durable colour-infused glass and a...
