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Resolved! Poor customer service experience... 4hrs wasted

Hi everyone, I am writing this post to share my bad experience with Fido after being a loyal customer for more than 5 years... My next step is to escalate it to CCTS, as my experience was disapointing and made me rethink about being proud to be a Fid...

A_Ismaiel by I'm a Contributor Level 1
  • 2504 Views
  • 10 replies
  • 3 likes

Resolved! Cannot access Fido Exclusive offer

I logged into my account (using a desktop browser) to see an Exclusive offer for a data plan upgrade. Upon clicking on the link, it leads me to a general upgrade section without the listed offer. Am I missing something here? Looking forward to some g...

srirachili by I'm a Participant Level 1
  • 177 Views
  • 1 replies
  • 0 likes

Resolved! Price increase on a late 2021 Winback, really?

Hi, it seems like I am seeing this more and more here...I was a longtime customer of Fido... I think 1999/2000ish is when they initially got me with the Nokia 5190 (and I've had many phones since then, Motorola V3 RAZR, Sony T310, Iphones 3,4,5,6+,X,...

amcpires by I'm a Participant Level 1
  • 357 Views
  • 1 replies
  • 0 likes

Almost 20 years of loyalty

I am so frustrated. I have been a a Fido customer for almost 20 years! That's longer than most marriages last these days! My mom came to Fido as a customer because of me, about 15 years ago. We've both been stellar customers, never once missing a pay...

tea_q by I'm a Contributor Level 1
  • 1207 Views
  • 5 replies
  • 0 likes
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