General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Fido Customer Service is Terrible

Recently I moved from Nova Scotia to Ontario. My (8 year) cellular plan was coming to an end with Telus, so I decided to switch to Fido as they had a good deal. At first, everything was great. The rep I had been dealing with offered me a bundle with ...

Resolved! Wifi Calling Samsung s10e

Hi, I purchased an unlocked phone directly from Samsung and Fido us stating the device is not eligible. I called support and was told that because the phone wasn't purchased directly from Fido, than the wifi calling will not work. This seems ridiculo...

456645 by I'm a Participant Level 2
  • 7 replies