Topics with Label: feeling deceived

Resolved! Poor customer service experience... 4hrs wasted

Hi everyone, I am writing this post to share my bad experience with Fido after being a loyal customer for more than 5 years... My next step is to escalate it to CCTS, as my experience was disapointing and made me rethink about being proud to be a Fid...

Resolved! SetUp Fee not waived and Double Charged for service | 4GB Data Only Plan

Dear Fido support, hope you are all keeping well. I signed up for a new line for the 4GB Data Only Plan (on December 24, 2020) and I have a screenshot of it showing that my monthly bill would be $11.30 (tax incl.) and that the Setup Service Fee was w...