General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


'Service' is a strong word

I contacted multiple people through the Ask Jack feature about a device I upgraded (from a Fido text) and there were so many issues with my order, I may not stay with Fido once this contract is up.When I placed the order, I was told I could contact s...

Potentially Leaving FIdo

Hi, I've been a customer for Fido for many years. I'm wanting to upgrade my phone since the one I have now is a few years old and I have paid it off and am now only paying for data each month. Rogers has a much better deal on the phone that I want to...

SARALYPOP by I'm a Participant Level 1
  • 3 replies

Long time Fido Customer Leaving Soon.

Hi. A few months ago a phone was placed on my account fraudulently. The phone charge was removed, but the service for that phone is still on my bill many months after. I have called Fido 3 times to get this resolved. Each time it is the same story, n...

solealex by I'm a Participant Level 1
  • 1 replies