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Resolved! Phone upgrade online but no new after email confirmation

I recently upgraded  for a new phone online as fido was having a promotion  The order was done on December  22,2023. I also received  an email confirmation  of the order  shortly  after  but have yet received  the ready to pick up... is it normal? It...

Elisa0808 by I'm a participant level 3
  • 556 Views
  • 5 replies
  • 0 likes

Resolved! Account Balance Question

I'm planning on buying a new phone (iPhone 15 pro max) on Saturday, however I am still in a contract with two months ($96) left.I tried adding the remaining balance to my account assuming I could pay it off immediately, however that just gave me a ne...

Rainymatrix by I'm a participant level 2
  • 386 Views
  • 2 replies
  • 0 likes

Resolved! Phone Upgrade - Pickup Refused

I was denied a phone pickup, the store said they need ID proofs, I had my international passport and a valid study permit. I asked them to consider this, they said they can't consider my study permit since it has a expiry date of november 2021, I exp...

karank010 by I'm a participant level 2
  • 1786 Views
  • 5 replies
  • 0 likes

Resolved! No tracking or confirmation email

Hi, I have ordered a new phone from you guys 4 days ago and can see that the downpayment has been deducted from my credit card. I am yet to receive any sort of confirmation or tracking information from Fido and it is starting to be worrisome at this ...

arjungk92 by I'm a participant level 2
  • 990 Views
  • 2 replies
  • 0 likes
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