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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! No tracking or confirmation email

Hi, I have ordered a new phone from you guys 4 days ago and can see that the downpayment has been deducted from my credit card. I am yet to receive any sort of confirmation or tracking information from Fido and it is starting to be worrisome at this ...

arjungk92 by I'm a Participant Level 2
  • 213 Views
  • 2 replies
  • 0 likes

Phone Upgrade - Pickup Refused

I was denied a phone pickup, the store said they need ID proofs, I had my international passport and a valid study permit. I asked them to consider this, they said they can't consider my study permit since it has a expiry date of november 2021, I exp...

karank010 by I'm a Participant Level 1
  • 262 Views
  • 1 replies
  • 0 likes

Phone Upgrade - Still processing? No confirmation email?

Hello! So I ordered for a phone upgrade and plan to go with it after my previous one ended but I haven't gotten any news about it. I heard confirmation emails take about 24 to 48 hours ish? But upcoming today (as it's the middle of the night) it will...

WispyCiel by I'm a Participant Level 1
  • 350 Views
  • 1 replies
  • 0 likes
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