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Resolved! I can not change my plan and can not log in on the app

I have not been able to change my plan by myself since June 10. In addition, I could not log in the app by myself. Currently, I use 20 GB data plan, but I am in long business trip, out of Canada, since June 12. Thus, I was about to change my plan as ...

Asulika by I'm a participant level 3
  • 1165 Views
  • 4 replies
  • 0 likes

Resolved! Porting number back to Fido

Initially, I had a Fido account and got my first canadian number but I ported to a different carrier a few days after due to a better deal. I have the same phone number since and now want to come back to Fido. Can I revive back my previous account or...

Mehakpreet23 by I'm a participant level 1
  • 1073 Views
  • 2 replies
  • 0 likes

Call back from customer service

Hi,I called 611 and received a link leading to ASK JACK. I scheduled a call back and within that time frame an agent called me. The call I received was from the following number: (888) 481-3436.I had to press 1 to ensure I am ready to talk to an agen...

Sanank by I'm a participant level 1
  • 443 Views
  • 1 replies
  • 0 likes

Service Fee setup

I bought iphone 13 under promotion on black friday deals from costco. costco rep told me that service setup fee will be waived under this promotion but i still got a service fee on my december bill. How it can be waived?

jaya3690 by I'm a participant level 2
  • 449 Views
  • 1 replies
  • 0 likes
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