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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Existing customer cannot change plans on the website

Existing customer trying to switch to a different plan here.The Fido.ca website keps getting stuck on the "Choose your plan type" step. I have tried this in FireFox, Chrome, and Edge browsers, all with the same issue. The App only shows one recommend...

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veelasong1 by I'm a Participant Level 1
  • 156 Views
  • 1 replies
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Resolved! change a plan right after paying for the next month

Hi, I am going to change my monthly plan from $69 to $35, but I just paid the $69 for the next month.I was wondering if I changed the plan right now, will the monthly plan be updated immediately or be upgraded after the next renewal, i.e. after the n...

Dddddd2 by I'm a Participant Level 1
  • 1016 Views
  • 1 replies
  • 0 likes
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