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Resolved! Filing a complaint

Hello all,  does anyone know how to file an actual complaint? I have gone around in circles on the website and when you click to escalate or send an email to the office of the president it just brings you back to the same page and vice versa. I have ...

Sarah85 by I'm a participant level 3
  • 15553 Views
  • 30 replies
  • 12 likes

Resolved! Plan changed without consent by customer service agent

On Black Friday deal on November 26, 2022 I ported my 2 numbers from Virgin Plus to Fido.In Calgary, AlbertaPlease see the Detail Below Device#1 iPhone 14 Plus 256gb for $49.94/moLine#1 $40 plan with 25gb Data + Free 1000 min LD calls Device#2 iPhone...

DevilMind by I'm a contributor level 1
  • 2306 Views
  • 15 replies
  • 0 likes

Resolved! Poor customer service experience... 4hrs wasted

Hi everyone, I am writing this post to share my bad experience with Fido after being a loyal customer for more than 5 years... My next step is to escalate it to CCTS, as my experience was disapointing and made me rethink about being proud to be a Fid...

A_Ismaiel by I'm a contributor level 1
  • 3448 Views
  • 10 replies
  • 3 likes
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