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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! Complain about promotional plan prices

I am writing to express my dismay at the Fido phone plan services. I arranged my phone plan in Fido’s store (705 rue Ste-Catherine O, Unit 2136) on August 11th, 2021. I bought an iPhone 12 Pro and arranged the phone plan for 20 GB per month. I was ch...

YijinF by I'm a Participant Level 1
  • 241 Views
  • 1 replies
  • 0 likes

Long Distance Call US overcharges

Posting this here because really disappointed with the service fido provided. I was charged $210 dollars extra for long-distance calls to the US which was not a misunderstanding but more a misinformation issue and I tried to contact fido about it to ...

Selina4 by I'm a Participant Level 1
  • 357 Views
  • 5 replies
  • 0 likes

FALSE/ MISLEADING ADVERTISING ON SPECIAL OFFERS

I received an exclusive loyalty offer via text message from Fido on Aug 11, 2021. Nowhere did it indicate that in order to take advantage of that offer, I would need to pay for the balance of my phone (I'm currently under contract). The text goes on ...

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Bob_Nichols by I'm a Participant Level 2
  • 402 Views
  • 3 replies
  • 0 likes

Would Like a Resolution.

Hello, I am writing to express my concern about my recent experience with Fido. I have been a loyal customer for 17 years. In this competitive market that will on become more vast and aggressive I was astonished by the lack of empathy and options pro...

Demann13 by I'm a Participant Level 1
  • 234 Views
  • 1 replies
  • 0 likes
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