General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Device upgrade offer not applied

Hi, I recently upgraded my device through a customer service rep. He offered me a deal based on being a loyal customer and specially for me and I went ahead with it and ordered my phone. Now I am being charged more from what I was confirmed over phon...