Phones and Devices - Fido

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Phones and Devices

OS Upgrade Schedule

OS Upgrade Schedule

Here's the list of all of our devices along with current and upcoming software details....

Device Tutorials on Fido.ca

Device Tutorials on Fido.ca

Hey @Community, Have you recently upgraded your device or simply want to learn more about all...

Fido Payment Program® FAQs

Fido Payment Program® FAQs

Before we go over all the questions you may have, here's what your invoice will...

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Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...

payment update

Fido giving new customers better deals than loyal customers?

I have been with fido for more than 3 years but I see that they offer new customers plans with more data but lower rates. I am wondering why I am not able to get that same plan when I go into change plan in my account. Fido messages me time to time t...

Certified pre-owned mobile

I have ordered an pre-owned iphone 12 mini on 01-aug-2022. Received an mail "Hardware order update" on 07-aug but it just back order details.When will they confirm the order? If not, How many days it will take for Fido to deliver the mobile?Fido-Roge...

Loaner device return problems

I had to have my phone repaired and I was sent a courtesy phone meanwhile.However, it didn't come with a return label. So I went online on the device repair journey page. Under the courtesy phone section, there was a button that said "Click here to ...

Unable to delete voice messaages

Has the voice mail system been modified in the past few days? I used to be able to delete messages after listening to them by pressing 7, but now I just get "that key isn't active" when I do that. I'm also getting an alert on my phone telling me that...

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