OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
going traveling for about 2 weeks
HI There!I'm going to be in the US for less than 2 weeks. While there, i'll use an e SIM, which will require me to put eSIM roaming on.I'm going to try to make sure that my primary line has the roaming off but i don't wish to get charged. I can't be ...
Certified Pre-Owned iPhone
Hi, I ordered a Certified Pre-Owned iPhone 16 Pro almost 4 weeks ago, but I haven't received any item or tracking number.How long would it take for others? it states in the confirmation email that I would receive my order in 4-5 business days. What s...
Cannot reduce monthly plan only increase
I am now retired and don't require 50 GB data anymore. I told Fido that and was first told you cannot reduce a plan, only increase it. I called back said there was a plan for new customers of 20 GB for $34. I was told this wasn't in my offers so I c...
Can't see phone order in Fido app
Hello, I ordered iPhone 16 pro online, I received email of order confirmation but however I couldn't see my active order on Fido app. Does anyone know what is the problem? How will I track my order? Or my order just auto cancelled? I tried to reach c...
Getting Volte/VoWifi to work on OnePlus 7 Pro
Hello! I have a Oneplus 7 pro. This is not a "Fido Supported Device". However, VoLTE and VoWiFi Does work! I am able to get these features to work by first provisioning the service in a supported fido device (Tested w/ an Iphone and Pixel5) by insert...
