OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Delivery Queries
Hi! I am new here in Canada (6mos) and I just recently processed a photo card and it says that I can receive it 4-6 weeks from now. I dont have any valid ID and I only have my work permit and my foreign passport. But I accidentally placed an order fo...
After I chosed a phone, nothing showed up in track device order.
Hi,I ordered an iPhone 16 Pro Max financial option for 24 months. When I checked the tracking device order, nothing showed up, and I didn't even receive an email about it. I'm confused about that situation.
Roaming charges for RECIEVING a Text Message
I use an eSim when I travel and turn off roaming on my Fido Sim... I travel frequently for work and I realised that my last 3 trips have incurred roaming charges for receiving SMS text messages.... How is this so? It's ridiculous to pay $10+ to recei...
Resolved! From 3G to 4G
Hi there, I was advised that Rogers is retiring its 3G mobile network soon and I was to switch to 4G. My phone is 4G compatible. It's apparently due to my old sim card. Was sent a new card which I duly have it replace the old one. However, I still ge...
Resolved! No customer service by phone? Cancel legacy 3G charge request
Hey,I'm just trying to avoid the $3/month upcharge.I can't get through by phone. *611 is giving me a message like my phone is not connected to my phone number, though it's been attached for like probably 2ish years. The 855 number I got in my email s...
