Help
Phones and Devices
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

New post

Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 220965 Views
  • 65 replies
  • 22 likes

Wireless Home Phone TCL Linkhub HP42U2

Since the 3G network was retiring, called to place an order for the upgraded device. Finally received it, took about a month. However, tried to set it up today, followed the instructions but could not get it setup at all. I was expecting to get the Z...

Jackieee by • I'm a participant level 1
  • 103 Views
  • 2 replies
  • 0 likes

FIDO 3G Shutdown. Will my phone work?

I got the usual email saying that the 3g shutdown will happen and my current phone is incompatible. I have Redmi Note 13 Pro 5G and it has the VoLTE toggle on. Similar with others, Xiaomi/Redmi is not a popular north american brand, so i just want to...

fmsm by • I'm a participant level 2
  • 222 Views
  • 5 replies
  • 0 likes

I want to cancel the order.

I ordered a phone through their website for in-store pickup, but it turned out that the phone is not available at the location they offered. Now I can't cancel the order, and as a result, I can't change my plan or order the phone again… They don’t co...

Alex111111 by • I'm a participant level 1
  • 34 Views
  • 0 replies
  • 0 likes

Resolved! Phone Delivery via UPS

So I ordered a new phone last week, and got my email from Fido with the UPS tracking number shortly after. Delivery is supposed to take 5-8 business days, so I was not concerned that I had not received it yet.  But today, I decided to check the track...

Marduk by • I'm a participant level 2
  • 10074 Views
  • 10 replies
  • 0 likes

Cancel order

Hi, Iwant to cancel my ongoing order. I call fido customer service 4 to 5 times but nobody help me to process that. I don't know what is going on I did not get order information and no option to cancel it. In simple words I want to cancel it because ...

Copyright © 2025 Khoros, LLC