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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Last...
Fido XTRA contest winners 2021
Fido’s 25th Anniversary Contest (October 14 - November 7, 2021) Click here (Highlight to read) First...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more of the f...
Got bill for returned phone
I purchased a phone on November 20. I did not liked the device so I returned it next day on November 21. Fido still sent me a bill for 122$. The store manager says I do not need to pay anything. The customer service says I have to pay. Why are you gu...
USA unlocked note 10+ 5g won't work on fido
Hello I bought an unlocked AT&T phone from eBay (from the USA) and everything on the phone works fine except that I can't make any calls or send texts. when I try to make a call I get the message :' Your phones not registered on a network, so you can...
Need help
I need help reaching the office team to confirm an address change. I'm tired of waiting for my device to come as it's not, because of incorrect address.
I need to cancel the order of a cell phone
3 weeks ago I ordered through the app a new cell phone and so far, I have not received anything. I have not received a link or information and I can't wait any longer. I really need the phone. I've called customer service 3 times and they can't help ...
