Phones and Devices

Phones and Devices

This post should answer any pressing questions you may have if you’ve just ordered a new device.
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Looking to reserve a device? Here’s everything you need to know.
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To access LTE, the device must be compatible with one or more of the following...
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Looking to have your device unlocked? Look no further.
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For the curious, here are the unlocking instructions for a variety of devices.
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We don’t have much advice for keeping wallets safe, but when it comes to your phone, we got you covered.
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With Device Protection, get a replacement device, added security and dedicated support.
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Here’s a step by step guide showing you how to add an email account to your phone.   Let’s begin with iOS: Tap Settings. Scroll down and tap on Mail, Contacts, Calendars. Tap Add Account. Select your email provider. If you don’t see it in the list, tap on Other → Add Mail Account. Fill in the fields with the required information. If your phone doesn’t load the email settings automatically, you’ll need to contact your email provider and ask them for the info. Android (settings may vary a bit depending on the phone model) Go to Settings. Select Accounts under the General tab. Tap on Add account. Select either Email or Personal (IMAP or POP3) Enter the required info. Windows Phone 8: In the App list, tap on Settings, then tap Email + accounts. Tap Add an account Select either Microsoft account, Outlook, Gmail or Yahoo! and enter the required information. If your email provider is your internet service provider, select Other account and fill in the fields. BlackBerry 10: On the home screen, swipe down from the top of the screen. Tap on Settings, then Accounts. Tap on icon with a "+" Tap Email, Calendar and Contacts. Enter your email address and tap Next. Enter your password then tap Next. Change any additional settings and tap Done.   There you have it!
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Have an older phone laying around just collecting dust?
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These settings are necessary to access the web and send picture and video messages.
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What you’ll need   Your old SIM card number Your new SIM card number Your Fido My Account login information   Note: Before you change your SIM card, make sure to save your contacts on your phone, since you won’t be able to access them from your old SIM card once you switch to the new card. Check your phone’s user guide (found on the manufacturer’s website) for information on how to transfer the contents of your current SIM card to your phone.     How to update your SIM card   Log in to My Account. Choose the phone number for which you’re changing the SIM card. Select Update SIM Card. Enter your old SIM card number in the required field. Enter the new SIM card number in the required field. Select Next. Double-check your info on the confirmation page and agree to the Terms and Conditions at the bottom of the page. Select Continue. Insert your new SIM card into your phone. Make sure to turn your device on and off to complete the process.     How can I find my SIM card number?   There are two ways:   On your SIM card: Your SIM number is the 20-digit number on the front or back of the card that starts with 89302.   On your phone: Your SIM number is the 20-digit ICCID number that starts with 89302.    iOS   Go to Settings Tap General Tap About View the ICCID (that’s your SIM number)    Android   Go to Settings Tap General Tap About Phone Tap Status View the ICCID (that’s your SIM number)   Note: Some older or newer Androids may not follow these steps. If you run into issues, look up how to find the ICCID for your particular model of phone on your phone manufacturer’s website.
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