General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Self-Service Fee - Upgrade Tablet via Chat or Phone

Hi all, I'm trying to upgrade my tablet to an iPad Air, however, this tablet is NOT carried in the local stores in my area (called like half a dozen including corporate and non-corporate stores). All told me to order via customer service. However, wh...

coolspot by I'm a Contributor Level 2
  • 2 replies

$1017.19 bill

As the title says my bill is at $1017.19 I work in a industry that I have to use my phone and applications on a daily basis that use data. I believe I have maximised my monthly bill and data costs, for my month to month payments. Dating back to Octob...

Marcus90 by I'm a Participant Level 2
  • 4 replies

Fido Payment Plan ... Cash Grab ??

With no baked in subsidy did you not just tell people who want new phones to pay the same for service, but pay more for the phone ? Every person who paid X for their plan before will pay X plus >15 bucks ? But with the same contract lengths and penal...