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Resolved! no suspension but charged suspension fee

fido kept charging me suspension fee from August to October while my number is not in suspension. I went to ask people in fido and they did not even know what was going on. My plan is $35/month and now the bill shows over $150/month. 

Resolved! Phone paid Fido still charging

 I bought an Iphone and financed it with Fido. The phone was paid for Sept/2021. I expected to be notified, as I was with the last phone I purchased with Fido, but the loyalty department says that this is not done any more.  Fido owes me approx $600....

Bev67 by I'm a participant level 3
  • 5044 Views
  • 12 replies
  • 1 likes

Unethical overcharging - Port Out

I requested fido to add back my international 1000mins addon to my line and was asked if i want to start it immediately and to which i said yes. today i have received a bill of 450 dollars where i was charged for the international minutes, when i cal...

Jaspreet281 by I'm a participant level 1
  • 1140 Views
  • 1 replies
  • 0 likes

Concern with billing

Hi, I had a monthly plan of $50+tax which had 9GB Data + 1000 minutes of long-distance calls to some countries including India. I have been using Fido since August 21st and I have never used or reached the 1000 Minutes.But when I checked my last bill...

Anuranj by I'm a participant level 1
  • 1099 Views
  • 1 replies
  • 0 likes

Overcharged in my very first bill

I am new to Canada and choosed Fido as my mobile service provider based on my friends suggestion. I recently saw my first month bill and found i was overcharged $375 for my long distance call. In my plan i got 1000 mins free long distance calling and...

Yuvaraj by I'm a participant level 1
  • 1340 Views
  • 1 replies
  • 0 likes
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