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Device balance vs billing

Hi there, I've recently noticed my device balance is $0 but there has been no change to my monthly bill total. Isn't it supposed to go down once it's been paid off as I know own the device. No trade in deal or anything like that. Thanks 

Samanthaam by I'm a participant level 1
  • 193 Views
  • 1 replies
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Where is my new device?

Hi  I placed an order to upgrade my device on Aug 4th. Normally when upgrading my device I recieve an email confirmation of the order and account changes that were just made. 1) I did not recieve a confirmation of the order. Therefore I thought that ...

Resolved! Phone price change

I have just decided to upgrade my phone when I saw iPhone 11 with the discount of $14/months   Now that I got the bills, It said I have to pay $33.46/month   I just don't want it anymore

Gig18 by I'm a participant level 1
  • 643 Views
  • 1 replies
  • 0 likes

Resolved! promotional offer issue.

My Partner received a Text message offer on their cell phone from Fido offering to wipe the remaining device balance if they want to upgrade now.  We went to a store to look at phones and was told it was online only as they only saw a $150 device bal...

lostice by I'm a participant level 1
  • 873 Views
  • 1 replies
  • 0 likes

Upgrade Pending

Hello,I was trying to upgrade my phone but once i clicked on submit, an error page appreared .I tried again immediately and now its saying thats upgrade is pending but i didnt recieve any email saying that my phone upgrade was successful.Can someone ...

ha26 by I'm a participant level 1
  • 644 Views
  • 1 replies
  • 0 likes
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