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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! promotional offer issue.

My Partner received a Text message offer on their cell phone from Fido offering to wipe the remaining device balance if they want to upgrade now. We went to a store to look at phones and was told it was online only as they only saw a $150 device bala...

lostice by I'm a Participant Level 1
  • 136 Views
  • 1 replies
  • 0 likes

Resolved! Phone price change

I have just decided to upgrade my phone when I saw iPhone 11 with the discount of $14/months Now that I got the bills, It said I have to pay $33.46/month I just don't want it anymore

Gig18 by I'm a Participant Level 1
  • 185 Views
  • 1 replies
  • 0 likes

Upgrade Pending

Hello,I was trying to upgrade my phone but once i clicked on submit, an error page appreared .I tried again immediately and now its saying thats upgrade is pending but i didnt recieve any email saying that my phone upgrade was successful.Can someone ...

ha26 by I'm a Participant Level 1
  • 235 Views
  • 1 replies
  • 0 likes

Upgrading phone issue

I am trying to upgrade my phone through the website, after all my choice to phone, and plans are done, I can not proceed to next step.The time I click 'Proceed to checkout' it always say 'something went wrong'Of course I tried after few minuites, tri...

Jiwoong by I'm a Participant Level 2
  • 285 Views
  • 1 replies
  • 0 likes

Self-Service Fee - Upgrade Tablet via Chat or Phone

Hi all, I'm trying to upgrade my tablet to an iPad Air, however, this tablet is NOT carried in the local stores in my area (called like half a dozen including corporate and non-corporate stores). All told me to order via customer service. However, wh...

coolspot by I'm a Contributor Level 2
  • 356 Views
  • 2 replies
  • 0 likes
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