General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Disconnect

Hi . I want to cancel this phone line . I was a spoke with auto muchin few days ago. Muchine say system was a shot down . He can't help me that day . Please contact me and help me close this account. Thank you

Julie68van by I'm a Participant Level 1
  • 185 Views
  • 1 replies
  • 0 likes

bill after cancellation

Hi, I received a new phone along with a plan on the 30th of July at 8:30 am. Around noon that day I got a better offer with the carrier I am currently with so I decided to cancel my plan with Fido and returned the phone. I haven't even activated the ...

newphone21 by I'm a Participant Level 1
  • 413 Views
  • 3 replies
  • 0 likes

Bill payment after account deactivation

Hello. I changed my connection from fido to another company but I owe fido about $344 and I want to pay that but the account services are not letting me do it. I tried to visit the store but they told me to contact the customer service. I need help a...

Japneet1 by I'm a Participant Level 1
  • 343 Views
  • 1 replies
  • 0 likes

Fido Billing Complaint

Good day: I am a long-time customer of Fido, I recently moved my mobile service on one of my two lines to another carrier. However, I am quite dissatisfied with the service provided thus far. I have spoken to the customer service team and escalated t...

a10khan1 by I'm a Participant Level 2
  • 457 Views
  • 2 replies
  • 0 likes

Resolved! Can someone share their cancellation process here?

What is the cancellation steps for Fido? Apparently they have increased my monthly payment and add some "free data add-ons" that I don't need. I have called an agent who hangs up the phone after she can't convince me to go for a lower plan or prepaid...

thereseee08 by I'm a Participant Level 2
  • 710 Views
  • 1 replies
  • 0 likes
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