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Resolved! Discount amount on Bill is not matched to Order Confirmation

Hello, I joined Fido in Nov 2020 online, while there was Black Friday promotoion of $10/mo. off for 24 months offered to new account. On my online order, the cart summary on my order confirmation clearly shown that "OFFER APPLIED!" and the total mont...

Fido Cart Summary.jpg
Gizzz by I'm a Participant Level 1
  • 2390 Views
  • 7 replies
  • 0 likes

Resolved! Price Adjustment on New Phone

Hello, I recently purchased a Samsung Galaxy S10 7 days ago and it is now on sale. On the fido payment program, I signed up to pay $30/month and it is now discounted for $20/month. Since I am still within the 15-day satisfaction guarantee, how can I ...

Ashleymlyn by I'm a Participant Level 2
  • 2284 Views
  • 9 replies
  • 0 likes

Resolved! Discount not applied

Hi, I am an international student and wanted an affordable plan so opted for the $55 plan with an additional $10 back to school discount. The first and the second bill didn't show the discount and I had to do a lot of back and forth to the center poi...

Rohit93 by I'm a Participant Level 3
  • 1521 Views
  • 3 replies
  • 0 likes

Monthly discount removed after upgrade to new plan

I had a 2GB plan with a $10 monthly discount for 12 months begining Feb 2021, which is now removed from my account after I upgraded to the 15GB plan. Is it possible to add the monthly discount back? Change confirmation # is XXXXXXXXXXXXXXXXX I alread...

mohitsamant by I'm a Participant Level 2
  • 984 Views
  • 2 replies
  • 0 likes
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