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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Monthly discount removed after upgrade to new plan

I had a 2GB plan with a $10 monthly discount for 12 months begining Feb 2021, which is now removed from my account after I upgraded to the 15GB plan. Is it possible to add the monthly discount back? Change confirmation # is XXXXXXXXXXXXXXXXX I alread...

mohitsamant by I'm a Participant Level 2
  • 562 Views
  • 2 replies
  • 0 likes

Resolved! Discount amount on Bill is not matched to Order Confirmation

Hello, I joined Fido in Nov 2020 online, while there was Black Friday promotoion of $10/mo. off for 24 months offered to new account. On my online order, the cart summary on my order confirmation clearly shown that "OFFER APPLIED!" and the total mont...

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Gizzz by I'm a Participant Level 1
  • 1542 Views
  • 5 replies
  • 0 likes

Price Adjustment on New Phone

Hello, I recently purchased a Samsung Galaxy S10 7 days ago and it is now on sale. On the fido payment program, I signed up to pay $30/month and it is now discounted for $20/month. Since I am still within the 15-day satisfaction guarantee, how can I ...

Ashleymlyn by I'm a Participant Level 2
  • 1354 Views
  • 5 replies
  • 0 likes

Resolved! Discount not applied

Hi, I am an international student and wanted an affordable plan so opted for the $55 plan with an additional $10 back to school discount. The first and the second bill didn't show the discount and I had to do a lot of back and forth to the center poi...

Rohit93 by I'm a Participant Level 3
  • 1036 Views
  • 3 replies
  • 0 likes
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