Topics with Label: charge

Resolved! SetUp Fee not waived and Double Charged for service | 4GB Data Only Plan

Dear Fido support, hope you are all keeping well. I signed up for a new line for the 4GB Data Only Plan (on December 24, 2020) and I have a screenshot of it showing that my monthly bill would be $11.30 (tax incl.) and that the Setup Service Fee was w...

Screen Shot 2020-12-30 at 5.49.42 PM.png

Screen Shot 2021-01-28 at 11.52.20 PM.png

Resolved! Duplicate Charge, making large negative balance.

Hi Fido, I recently bought a phone online, through Fido (upgrading my old phone). However the service has charged me twice, causing a large Negative Balance in my account. Is there someone I should contact? How can I get a refund deposited to my acco...