General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Win Back Confusion

I recently switched back to Fido after receiving a call from the Win Back department. I mentioned to the individual that I would only switch back if I was able to set up two additional lines each with new phones. After switching back, which was a pro...

Sign up / Customer Service Nightmare

Enjoy the read! Jan 4, 2021: Received email from Fido saying I will be receiving a call shortly for a win-back offer Waited for days but no phone call. Jan 8: Received the first call from Fido’s Winback team. Every time I answered, it hung up immedia...

JER2323 by I'm a Participant Level 3
  • 3 replies

Unsatisfied with winback

I have been very frustrated with Fido's capacity to handle win back customers. I just came back on a win back deal and was advised that I was able to add multiple lines for my family on the same promotion. I have had no success at all to get in conta...

Vinn by I'm a Participant Level 2
  • 3 replies