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Worst customer service experience EVER.

I have been paying $200 CAD extra some months in fees on my phone bill.  When I called Fido customer service most recently to explain I just can't afford to be paying over $400 CAD in a single month for mobile phone bills, I was asked by the customer...

Smellor15 by I'm a participant level 2
  • 2369 Views
  • 8 replies
  • 0 likes

Terrible Service Levels and Support

I've only been with Fido a few days and so far I view the service levels and support as abhorrent.1) Fido call centre does not adhere to the business hours advertised on their website2) When attempting to reach call centre in the middle of the day, c...

Natural9 by I'm a participant level 2
  • 883 Views
  • 1 replies
  • 0 likes

Overpaid Bill and yet got refund for 1.5 months

On Oct 15th 2020, I accidentally overpaid my bill. I supposed to pay $200 dollars and I accidentaly put 1 more 0, so I paid $2000 dollars to Fido. I immediately called my bank try to pause the transaction, however, it did not success. Money has been ...

carmen0900 by I'm a participant level 2
  • 1062 Views
  • 0 replies
  • 0 likes
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