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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! Dear Fido, about the service interruption....

Dear Fido, can you please stop downplaying the issue and be a little more honest? "some wireless costumers are experiencing an intermittent service interruption for wireless voice and data service" You have people all over Canada, from the big cities...

Resolved! Suspension of my account

I am abroad and would like to suspend my account, having gotten charged already for a whole month in which I did not use my phone for any activity. How would I be able to do so? Also, considering the COVID situation, I am unsure of when I will need t...

atira_naik by I'm a Contributor Level 1
  • 485 Views
  • 1 replies
  • 0 likes

Resolved! Unreasonable, overcharged and no support from Fido

Hello Team,I woke up with a rude awakening today. I am shell shocked to see a bill of 686.76 CAD. I generally check my app to make sure I don't use up my International minutes. After bad experiences previously, I'm even more cautious with my usage. I...

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Peace91 by I'm a Participant Level 1
  • 1358 Views
  • 6 replies
  • 0 likes

Resolved! Extended Zone / Zone étendue Covid-19

Hello, due to Covid-19, we have to go live with the children at our chalet for at least 14 days, and we do not have internet, our only connection for the family comes from my cell phone and that of my husband, who is also a Fido client. We are in an ...

CatDS by I'm a Participant Level 1
  • 503 Views
  • 1 replies
  • 0 likes
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