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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Fido Rep Hung up on Me

Well that wasn't very pleasant.. I am a returning customer who had been with Fido for 4 years, currently with Koodo for 2 years Last Friday, I went into a Fido store last to get Google Pixel 6. They told me there is something wrong with my old accoun...

hangilyi1 by I'm a Participant Level 1
  • 175 Views
  • 1 replies
  • 0 likes

FIDO worst customer service and support in Canada!

Called customer service to complain that the service I have been paying for - voicemail to text - stopped working months ago and also that I had not been receiving voicemails for the past week. First call: spoke with agent for 15 minutes to explaing ...

crm1 by I'm a Participant Level 1
  • 518 Views
  • 3 replies
  • 1 likes

'Service' is a strong word

I contacted multiple people through the Ask Jack feature about a device I upgraded (from a Fido text) and there were so many issues with my order, I may not stay with Fido once this contract is up.When I placed the order, I was told I could contact s...

Terrible customer service

I see there are people with good experiences, which is great and all but I think fido needs to go back to having more consistent customer service reps who can make customers feel like their cared about. Social Media support team is great and all but ...

helenzang by I'm a Participant Level 3
  • 394 Views
  • 1 replies
  • 0 likes

(Order Delay)Terrible Live Chat agent and Customer Service

Agent: AmandeepTime: 2:51pm MT on Nov 24, 2020 Asked about my order status. He did not respond after welcoming message until 10min later.Took 5+ min for every response, even to answer a yes/no question. Don't think I had his attention. 25min into the...

hyet by I'm a Contributor Level 1
  • 530 Views
  • 3 replies
  • 0 likes
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