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Terrible customer service

Just wanted to cancel one of the unsed lines today but ended up cancelling all services with Fido because of the unprofessional specialists. Is it a way to reach the customer service manager to file a complain? They really try to take every doallr fr...

000only by I'm a participant level 1
  • 464 Views
  • 1 replies
  • 0 likes

Fido Rep Hung up on Me

Well that wasn't very pleasant.. I am a returning customer who had been with Fido for 4 years, currently with Koodo for 2 years Last Friday, I went into a Fido store last to get Google Pixel 6. They told me there is something wrong with my old accoun...

hangilyi1 by I'm a participant level 1
  • 657 Views
  • 1 replies
  • 0 likes

FIDO worst customer service and support in Canada!

Called customer service to complain that the service I have been paying for - voicemail to text - stopped working months ago and also that I had not been receiving voicemails for the past week.     First call:  spoke with agent for 15 minutes to expl...

crm1 by I'm a participant level 1
  • 1262 Views
  • 3 replies
  • 1 likes

'Service' is a strong word

I contacted multiple people through the Ask Jack feature about a device I upgraded (from a Fido text) and there were so many issues with my order, I may not stay with Fido once this contract is up.When I placed the order, I was told I could contact s...

Terrible customer service

I see there are people with good experiences, which is great and all but I think fido needs to go back to having more consistent customer service reps who can make customers feel like their cared about. Social Media support team is great and all but ...

helenzang by I'm a participant level 3
  • 888 Views
  • 1 replies
  • 0 likes
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