General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Resolved! iPhone voicemail - no notifications

Since November 2020, I have been experiencing intermittent issues with my voicemail, namely, I am not being notified that a voicemail has been left. I am using Iphone XS max ios 14.4. I have the visual voicemail value pack add-on as well. Normally, w...

mikeyjpas by I'm a Contributor Level 2
  • 19 replies

Resolved! iPhone Visual Voicemail

I have a big problem with the Visual Voicemail for iPhone. The way it's supposed to work is that when I'm on LTE it should download all the voice messages into my phone and access them any time I want from the Voicemail tab in the Phone app on the iP...

Sergiu by I'm a Participant Level 1
  • 1 replies

Replaced iPhone, Visual Voicemail not working now

I replaced my iphone SE (classic) a few months ago and just realized the visual voicemail isn't working. Maybe it stopped working because of the new phone?When I go to my phone app and the voicemail icon, it just has a "call voicemail" button and tak...