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bad customer experience with Fido Internet

Hi Fido,I am very disappointed about the customer experience that I have received since I joined Koodo on November 22, 2022.Your representatives repeatedly made the same mistakes one after another. Originally, on November 22, 2022 I agreed to subscri...

victorychan by I'm a Participant Level 1
  • 76 Views
  • 1 replies
  • 0 likes

Fido not honouring referral credit

So a friend referred me and I signed up back in August. He and I both went through all the steps and finished the referral process and we both got a confirmation email.Fast forward 3+ months, we still haven't got our credit. My friend got sick of it ...

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Terrible Start with Fido

So I decided to shop around for deals and promotions using Fido's live chat. An agent offered me a pretty good deal for 2 lines, so I accepted. We had a pretty good discussion and we agreed on things clearly, or so I thought. I told him specifically ...

cxrlisle by I'm a Participant Level 1
  • 508 Views
  • 1 replies
  • 0 likes

Office Of The President Escalation

I have spent over 32 hours with you trying to be get one line and phone straightened out. Yesterday I called in and spent over an hour and a half only to be hung up on during the transfer to a supervisor. No one even bothered to call me back. Your as...

microcl by I'm a Participant Level 1
  • 2770 Views
  • 5 replies
  • 0 likes

Bad experience with billing

I was checking my bill and saw that I had a charge of 152 dollars in one phone call. Firstly, I was calling my family member overseas using messenger, so when I saw this charge I was confused so I called support. After many calls and texts and proof ...

Hello113 by I'm a Participant Level 1
  • 370 Views
  • 1 replies
  • 0 likes
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