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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Terrible Start with Fido

So I decided to shop around for deals and promotions using Fido's live chat. An agent offered me a pretty good deal for 2 lines, so I accepted. We had a pretty good discussion and we agreed on things clearly, or so I thought. I told him specifically ...

cxrlisle by I'm a Participant Level 1
  • 333 Views
  • 1 replies
  • 0 likes

Bad experience with billing

I was checking my bill and saw that I had a charge of 152 dollars in one phone call. Firstly, I was calling my family member overseas using messenger, so when I saw this charge I was confused so I called support. After many calls and texts and proof ...

Hello113 by I'm a Participant Level 1
  • 251 Views
  • 1 replies
  • 0 likes

2k Bill after paying hundreds. Are you kidding me fido?

Unreal. Plus I was able to get someone to join and now they see how the billing is transpired and don't wish to stay with fido anymore. All this and I was sent the wrong phone and then a phone that didn't work. Now being charged almost 2300. I will b...

clairesg2020 by I'm a Participant Level 1
  • 428 Views
  • 1 replies
  • 0 likes

Office Of The President Escalation

I have spent over 32 hours with you trying to be get one line and phone straightened out. Yesterday I called in and spent over an hour and a half only to be hung up on during the transfer to a supervisor. No one even bothered to call me back. Your as...

microcl by I'm a Participant Level 1
  • 1877 Views
  • 5 replies
  • 0 likes
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