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$60 Setup Service Fee Not Waived

I ported in 2 numbers to Fido a few days ago online and it says the $60 Setup Service Fee will be waived. Then, on the same day, I ported out from Fido for personal reasons. However my Fido bill just arrived with $60 setup service fee each line, i.e....

pinkDonut by I'm a participant level 2
  • 1034 Views
  • 6 replies
  • 1 likes

Customer Support Says Data Overage Charges Are Correct?

Hello all, Long time customer, first time poster! Thought I'd share my experience with Fido increasing their data overage rates by 15x ($10/1GB -> $15/100MB). On August 8th I received a text stating I had used up all my data and could continue with o...

dataOverageFee.jpg charges.PNG
basarama by I'm a participant level 1
  • 408 Views
  • 3 replies
  • 1 likes

Bill problens and customer service

How do clients reach a human with Fido it's been 2 full days that I try through chat, Instagram, group chat and the phone, I also sent an email and now I'm sending this text, I've been a customer for over 24 years and have never been as discuses in y...

Sove by I'm a participant level 1
  • 267 Views
  • 1 replies
  • 0 likes

Resolved! Discount amount on Bill is not matched to Order Confirmation

Hello, I joined Fido in Nov 2020 online, while there was Black Friday promotoion of $10/mo. off for 24 months offered to new account. On my online order, the cart summary on my order confirmation clearly shown that "OFFER APPLIED!" and the total mont...

Fido Cart Summary.jpg
Gizzz by I'm a participant level 1
  • 3523 Views
  • 7 replies
  • 0 likes

Terrible Support getting incorrectly billed

I am pretty frustrated.Several months ago I had a credit card stolen so I fell behind on my fido bills as I forgot to change over the card. My fault. I caught this issue a week or so before a suspension was to take place. I contacted FIDO and created...

AOB by I'm a participant level 1
  • 1107 Views
  • 4 replies
  • 0 likes
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