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Bill problens and customer service

How do clients reach a human with Fido it's been 2 full days that I try through chat, Instagram, group chat and the phone, I also sent an email and now I'm sending this text, I've been a customer for over 24 years and have never been as discuses in y...

Sove by I'm a Participant Level 1
  • 48 Views
  • 1 replies
  • 0 likes

Resolved! Discount amount on Bill is not matched to Order Confirmation

Hello, I joined Fido in Nov 2020 online, while there was Black Friday promotoion of $10/mo. off for 24 months offered to new account. On my online order, the cart summary on my order confirmation clearly shown that "OFFER APPLIED!" and the total mont...

Fido Cart Summary.jpg
Gizzz by I'm a Participant Level 1
  • 2393 Views
  • 7 replies
  • 0 likes

Terrible Support getting incorrectly billed

I am pretty frustrated.Several months ago I had a credit card stolen so I fell behind on my fido bills as I forgot to change over the card. My fault. I caught this issue a week or so before a suspension was to take place. I contacted FIDO and created...

AOB by I'm a Participant Level 1
  • 304 Views
  • 4 replies
  • 0 likes

Incorrect roaming account charges

I was in the United States recently and had my phone service on but didn't use any data roaming, nor did I maLe any international phone calls. My data roaming was off entirely, since receiving my last bill I noticed that I was charged on several Occa...

Evajmoulton by I'm a Participant Level 1
  • 197 Views
  • 1 replies
  • 0 likes
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