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Device balance vs billing

Hi there, I've recently noticed my device balance is $0 but there has been no change to my monthly bill total. Isn't it supposed to go down once it's been paid off as I know own the device. No trade in deal or anything like that. Thanks 

Samanthaam by I'm a participant level 1
  • 299 Views
  • 1 replies
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Resolved! Roaming questions

Hi everyone, I just had a couple of questions regarding roaming charges. I am in Pakistan.I have turned off my cellular data and data roaming manually in my phone. My phone is almost always connected to Wi-Fi except if it turns off due to power outag...

hbaig073 by I'm a participant level 1
  • 953 Views
  • 1 replies
  • 0 likes

Unauthorized and Fraud charge

Hello, I had received an unauthorized charge for $11.55 on my bill, which I wasn't aware of. Though I have paid my bill just to avoid the over charges, I had to contact support twice , no doubt both the Agents were really helpful and they could only ...

Joy_205 by I'm a participant level 1
  • 1072 Views
  • 1 replies
  • 0 likes
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