Topics with Label: Live Chat and Calling Fido

Why doesn't Fido's Live chat function have a chime or beep feature?

I had the misfortune of interacting with Fido's customer service through its live chat function this morning. How can Fido miss the simple feature like a chime or beep when its CSR types a message? Essentially, Fido wants its customers to keep star...

Calling and Live Chatting with Fido

This is not so much a question as it is a complaint, however I couldn't find anywhere else to send a complaint... I have tried making calls to Fido in the past few days, 1 out of 4 of my calls actually got through. After roughly 15 mins of waiting th...