Topics with Label: Retention

Fido Customer Service is Terrible

Recently I moved from Nova Scotia to Ontario. My (8 year) cellular plan was coming to an end with Telus, so I decided to switch to Fido as they had a good deal. At first, everything was great. The rep I had been dealing with offered me a bundle with ...

Almost 20 years of loyalty

I am so frustrated. I have been a a Fido customer for almost 20 years! That's longer than most marriages last these days! My mom came to Fido as a customer because of me, about 15 years ago. We've both been stellar customers, never once missing a pay...