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Data plan won't work on new plan

Hello, I have been with Fido for a year now. I had some issues with my phone picking up towers from the USA where I live, (Canadian resident) luckily this year they put new towers in so no more roaming problems. I was overcharge 444.00$ and because I...

Divinity by I'm a participant level 1
  • 173 Views
  • 1 replies
  • 0 likes

Customer Support Says Data Overage Charges Are Correct?

Hello all, Long time customer, first time poster! Thought I'd share my experience with Fido increasing their data overage rates by 15x ($10/1GB -> $15/100MB). On August 8th I received a text stating I had used up all my data and could continue with o...

dataOverageFee.jpg charges.PNG
basarama by I'm a participant level 1
  • 474 Views
  • 3 replies
  • 1 likes

Resolved! Data issue

Hi, I used to have 15 GB of data in my account but now I only see 10 GB of data left in my FIDO app. I suspect the 5GB data was a promotional offer added by Fido that may have ended. I am currently travelling through a remote town in northern BC for ...

monish88 by I'm a contributor level 1
  • 486 Views
  • 1 replies
  • 0 likes

Resolved! Failed to unpause data after "add data" twice

Hi, recently, I reached my limit of data use before the end of this month. So Fido send me a message saying about data overage protection and my data is paused. I read the help on the official website here, and it tells me that I'd better add a top-u...

ben_tsai by I'm a participant level 1
  • 649 Views
  • 1 replies
  • 0 likes
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