General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Resolved! Data issue

Hi, I used to have 15 GB of data in my account but now I only see 10 GB of data left in my FIDO app. I suspect the 5GB data was a promotional offer added by Fido that may have ended. I am currently travelling through a remote town in northern BC for ...

monish88 by I'm a Participant Level 3
  • 185 Views
  • 1 replies
  • 0 likes

Resolved! Failed to unpause data after "add data" twice

Hi, recently, I reached my limit of data use before the end of this month. So Fido send me a message saying about data overage protection and my data is paused. I read the help on the official website here, and it tells me that I'd better add a top-u...

ben_tsai by I'm a Participant Level 1
  • 292 Views
  • 1 replies
  • 0 likes

5 Extra Hours of Data option disappeared?

Hey everyone! I recently changed my phone number through the Fido website and now the option for 5 Extra Hours of Data no longer appears on the app. I also checked the "MORE" menu, but the option is missing there as well. Has anyone else experienced ...

rjv5o by I'm a Participant Level 2
  • 733 Views
  • 2 replies
  • 0 likes
Topics