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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! Agent sold a pre-owned device saying it is brand new

Hi, I had purchased an iPhone XR online 8 months before. The agent sold the phone to me saying it is a "brand new iPhone on sale". When I asked if it is a pre-owned device, he said it was brand new and I have the chat transcript with the full convers...

felixkply by I'm a Participant Level 1
  • 117 Views
  • 1 replies
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How long before I receive a repair waybill?

I have subitted a repair request through Fido's online self-serve option and received an email stating my repair request was approved. I have yet to receive a waybill that would allow me to mail my device out for repair. How long does it take to rece...

ClassyPants by I'm a Participant Level 1
  • 264 Views
  • 1 replies
  • 0 likes
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