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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! Long Distance Rates & Charges

Dear sir I received my First Bill After Switching from Freedom Mobile and received shock of Rate Per Minte to India of$1.50 & Us $0.55. Onfuther Inqiry with customer service i was informed thaat FIDO has optio for Long distanc at Reduce rate foe $ 5....

GD999 by I'm a Participant Level 2
  • 193 Views
  • 4 replies
  • 0 likes

Resolved! Calls to unknown number

I have been charged with Long Distance charges for calls made to a number unknown to me: +1 415-237-6105 located in Inverness, California.How can I refute the charges?Has anyone else had a similar experience?Is it an app calling?Has.my line been hack...

AJLoreto by I'm a Contributor Level 1
  • 642 Views
  • 5 replies
  • 0 likes

Long Distance Call charges and Add ons

Hello!So it seems like a great company like Fido does not have the ability to send a notification warning about the expiry of an add-on service! I used to enjoy 1000 minutes of International LD since I open my account with Fido back in 2018 August. N...

Jamil8051 by I'm a Participant Level 3
  • 292 Views
  • 1 replies
  • 0 likes

Unauthorized and Fraud charge

Hello, I had received an unauthorized charge for $11.55 on my bill, which I wasn't aware of. Though I have paid my bill just to avoid the over charges, I had to contact support twice , no doubt both the Agents were really helpful and they could only ...

Joy_205 by I'm a Participant Level 1
  • 479 Views
  • 1 replies
  • 0 likes

Resolved! Unreasonable, overcharged and no support from Fido

Hello Team,I woke up with a rude awakening today. I am shell shocked to see a bill of 686.76 CAD. I generally check my app to make sure I don't use up my International minutes. After bad experiences previously, I'm even more cautious with my usage. I...

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Peace91 by I'm a Participant Level 1
  • 1367 Views
  • 6 replies
  • 0 likes
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