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Resolved! Paid same bill twice

I paid my internet bill twice and it posted on my credit card twice. I went through three support reps telling me to reach out to my bank but my bank says to reach out to fido.     Anyone know how I can get my money back or at least get it credited? 

corgibumss by I'm a Participant Level 1
  • 287 Views
  • 1 replies
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Resolved! Final bill refund

I change my plan from Fido. And I got a negative balance. However, I make a mistake and pay another bill, thus my negative balance doubled. I wonder if the refund includes my newest payment?

wjw by I'm a Participant Level 1
  • 2412 Views
  • 5 replies
  • 0 likes

Why Fido added bill amount after suspending my account?

I first came to Canada two years ago and joined Fido when I arrived, but after two weeks I had to leave Canada and return to my country. I could not even wait for my bank card to receive it and I did not have access to Fido's account in my country. I...

Hanapshf79 by I'm a Participant Level 1
  • 447 Views
  • 1 replies
  • 0 likes

Resolved! Anyone else I can call or contact? (Fido took my money!)

Summary: Fido took my money and there's no one at Fido willing to discuss it with me. Hi I was hoping someone here can help.I made a credit card payment to my Internet account the other day using Fido's website on my phone.The website said Transactio...

Tri3 by I'm a Participant Level 2
  • 956 Views
  • 5 replies
  • 0 likes
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