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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Why Fido added bill amount after suspending my account?

I first came to Canada two years ago and joined Fido when I arrived, but after two weeks I had to leave Canada and return to my country. I could not even wait for my bank card to receive it and I did not have access to Fido's account in my country. I...

Hanapshf79 by I'm a Participant Level 1
  • 201 Views
  • 1 replies
  • 0 likes

Resolved! Fido Payment not reflecting

I made a payment of my account on 08/02 using my debit card. Shows as transacted in my bank account but not reflecting in my Fido account.Checked with bank and had them look at front end and back end and they confirmed that payment was successful. Ga...

donsimon by I'm a Participant Level 1
  • 252 Views
  • 1 replies
  • 0 likes

Automatic Payment preference not saving

Hello, I'm having issues with having the website save my automatic payment preferences for my internet account. The system remembered my credit card preferences before my credit card expired, but refuses to save after I update the information with my...

wongckj by I'm a Participant Level 2
  • 548 Views
  • 5 replies
  • 0 likes

Resolved! Anyone else I can call or contact? (Fido took my money!)

Summary: Fido took my money and there's no one at Fido willing to discuss it with me. Hi I was hoping someone here can help.I made a credit card payment to my Internet account the other day using Fido's website on my phone.The website said Transactio...

Tri3 by I'm a Participant Level 2
  • 624 Views
  • 5 replies
  • 0 likes
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