General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Resolved! Overused free international call minutes!

Hi, I just got to know today that i have gone beyond the free 1000 mins allotted to me. I have received absolutely no notification for this and i was under impression that my calls will be stopped once I reach 1000 mins threshold. I am going through ...

Ashish5 by I'm a Participant Level 1
  • 1 replies

How do I .

Let you know that you should leave this bag of crepe company and either pick one with support or bargain services. It literally makes no sense to stay with Fido, they market as being cheap or something but it's full price with cut rate service. How c...

Notfan by I'm a Participant Level 1
  • 1 replies

Resolved! Overly Billed Long Distance Calling

Hello Sir I have received a bill of amount 1625 CAD for making calls to India. Sir I made call to my mother because last month my son's condition was not very good as he has autism. The calls were made several times to mother who was helping me accom...

Huge Phone bills due to long distance calls

I have been using Fido service for quite some time. I have an add-on pack for 1000 international minutes, which I never avail entirely every month. I usually use about 300 -400 minutes every month I was really shocked to see long distance overcharges...

KM16 by I'm a Participant Level 1
  • 5 replies