General Support

Welcome to the Community!

This is THE place to find answers, ask questions and share advice. Register now to join the conversation!

We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.

JOIN THE COMMUNITY
POST A TOPIC

General Support

VoLTE - Everything you need to know

With VoLTE (Voice over LTE), you can make High Definition voice and video calls.
View full article
Friday

New to Fido?

Welcome to Fido! Now let’s get you hooked up.
View full article
February

Using a new plan?

Here’s some helpful info to read over.
View full article
February

About Wi-Fi Calling

Here's the guide that you've been looking for.
View full article
March

6 things to know when changing your phone number

Here’s everything you need to know if you’ve just changed your phone number.
View full article
May

8 things to know after porting a phone number

Everything you need to know if you've just made a request to port in a phone number.
View full article
August

How to reset your Fido.ca username and/or password

There are just too many to remember... 
View full article
May

How to update your contact info

Moving? You should read this.
View full article
May

Making a payment arrangement

Sometimes, things happen outside of our control. We get it.
View full article
November 2017

Extra Hours of Data – Help guide

Do you have the latest Fido My Account app?
View full article
February

7 ways to pay your Fido bill

We've put together a list of all of the payment options.
View full article
May

Voicemail - Everything You Need to Know

Here’s a list of frequently asked questions we put together for you.
View full article
May

Scam Text Messages - 6 things to look out for

Here are some tips to avoid being duped by these jerks.
View full article
April

Fido Roam - Everything you need to know

Stay connected abroad. Don’t sweat the bill.
View full article
February

How to view or print your bill with Online Billing

Want to save or print the full detailed version of your online bill?
View full article
February

Clear Cache & Cookies in your internet browser

These steps will help you clear your cache & cookies in common internet browsers.
View full article
March

Voucher refills - Everything you need to know

There are several different methods available...
View full article
May

How to stay on top of your data usage

The Fido My Account app is your best bet...
View full article
February

How to change Caller ID Name Display

Oh really? Your name is Batman? Ok that's cool 
View full article
February

How to change your payment method

Here's how to change or update your payment method...
View full article
May