General Support

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General Support

VoLTE - Everything you need to know

With VoLTE (Voice over LTE), you can make High Definition voice and video calls.
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March

New to Fido?

Welcome to Fido! Now let’s get you hooked up.
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February

Using a new plan?

Here’s some helpful info to read over.
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February

About Wi-Fi Calling

Here's the guide that you've been looking for.
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March

6 things to know when changing your phone number

Here’s everything you need to know if you’ve just changed your phone number.
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May

8 things to know after porting a phone number

Everything you need to know if you've just made a request to port in a phone number.
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August

How to reset your Fido.ca username and/or password

There are just too many to remember... 
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May

How to update your contact info

Moving? You should read this.
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May

Making a payment arrangement

Sometimes, things happen outside of our control. We get it.
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November 2017

Extra Hours of Data – Help guide

Do you have the latest Fido My Account app?
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February

7 ways to pay your Fido bill

We've put together a list of all of the payment options.
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May

Voicemail - Everything You Need to Know

Here’s a list of frequently asked questions we put together for you.
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May

Scam Text Messages - 6 things to look out for

Here are some tips to avoid being duped by these jerks.
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April

Fido Roam - Everything you need to know

Stay connected abroad. Don’t sweat the bill.
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February

How to view or print your bill with Online Billing

Want to save or print the full detailed version of your online bill?
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February

Clear Cache & Cookies in your internet browser

These steps will help you clear your cache & cookies in common internet browsers.
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March

Voucher refills - Everything you need to know

There are several different methods available...
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May

How to stay on top of your data usage

The Fido My Account app is your best bet...
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February

How to change Caller ID Name Display

Oh really? Your name is Batman? Ok that's cool 
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February

How to change your payment method

Here's how to change or update your payment method...
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May