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Knowledge Base Articles

Message Relay Service

Hey everyone, if you’re using Message Relay Service (MRS), here are the steps you need to take before 5 PM (EST), December 6, 2019 Log into the current IP Relay system using your existing credentials and do the following: Go to the Profile Make sure ...

How to change or update your payment method

Here's how to register to automatic payment: Login to My Account on fido.ca. Under the Make a Payment button, select "Set up Automatic payment" and follow the steps. To update your payment info (credit card or debit card), or to cancel automatic paym...

How to reset your voicemail password

Forgot your voicemail password or simply want to change it? Follow these 5 easy steps: Login to My Account on fido.ca Click View Usage & Manage right next the number you want to change voicemail password for. Scoll down to QUICK ACTIONS and select Re...

How to change Caller ID Name Display

You can change your outgoing name display via My Account on Fido.ca. How do to it? It’s as easy as 1-2-3 (4-5) Log into My Account Select View Usage & Manage next to the phone line you would like to modify Select Change My Call Display Name in the Qu...

How to stay on top of your data usage

We thought we would share a few tips and tricks on how to manage your data usage. The Fido My Account app is your best bet to track your usage. It automatically follows your billing cycle and resets with it each month. Our top tip: consider connectin...

VoLTE - Everything you need to know

With VoLTE (Voice over LTE), you can make High Definition voice and video calls just as easily as a regular call over the Fido LTE network. No app, no new user ID – it’s all built in. Your voice and video calls will now connect in the blink of an eye...

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Voucher refills - Everything you need to know

There are several different methods available to refill your prepaid account with a voucher: FROM MY ACCOUNT ON FIDO.CA Click here (Highlight to read) Log in to My Account. From the Overview section, click Refill Now. Click on Redeem Voucher and ente...

Clear Cache & Cookies in your internet browser

Hey Community! Sometimes it may be necessary to clear your browser’s cache and cookies to troubleshoot issues with website login or pages displaying incorrectly. Click on the browser you are using below for instructions on how to do this. Chrome on C...

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How to view or print your bill with Online Billing

With online billing, you can view, save, print and pay your bills whenever you like. Simply log in to My Account to easily and securely view your bill online. Keep in mind: Fido Mobile and Internet services are billed separately and cannot be combine...

Fido Roam - Everything you need to know

Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido Roam is what you're looking for. Stay connected abroad. Don’t sweat the bill Fido Roam lets you use your data, talk and text from your existing Fido postpai...

FidoStephen by Community Manager
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Scam Text Messages - 6 things to look out for

Smishers use text messages to scam you into giving up your personal or financial information, usually by inviting you to a visit a website or call a phone number. These can be difficult to identify given how little text there is, but if you take a cl...

FidoStephen by Community Manager
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Voicemail - Everything You Need to Know

Here’s a list of frequently asked questions we put together for you: What is the voicemail number? Regular voicemail: +1 416 821-6549 or +1 647 839-9169 Visual voicemail for iPhones : +1 647 839-6178 or +1 647-839-9169 Don’t worry about the area code...

6 ways to pay your Fido bill

Hey Community, We've put together a list of all of the payment options. Check it out: 1- Pre-authorized payment You can register your credit card or banking information to have your bill automatically deducted each month. You can register in two ways...

5 Extra Hours of unlimited Data – Help guide

We hope you’re enjoying your 5 Extra Hours of unlimited Data! Here are a few questions you can ask yourself in case you’re having issues using your 5 Extra Hours of unlimited Data: Do you have the latest Fido My Account app? If not, go to the App Sto...

Making a payment arrangement

Hey Community, Sometimes, things happen outside of our control. We get it. If you can’t make a payment in time, let us know so we can arrange something. You can make a payment arrangement: In the My Account app or in your Fido.ca account: If you have...

How to update your contact info

Hey Community, Moving soon? Here’s how to update your contact info: Sign into MyAccount, and select Profile & Settings in the header. From this page, you can manage the following info: My Account password Recovery contact phone number Email address H...

How to reset your Fido.ca username and/or password

Hey Community, Already try all the combinations that would normally make up your password, but still no luck? We got you! Here’s a guide to help you reset your Fido.ca username and/or password. STEP 1 Go to Fido.ca, click Log In (top right) and click...

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About Wi-Fi Calling

Hey everyone, Here are instructions on how to set up WiFi calling. It's pretty easy, but we included pictures to make it even easier (click images to enlarge) Wi-Fi Calling lets you use your phone in all the ways you're used to, but in more places. Y...

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8 things to know after porting a phone number

Hey Community, Here’s everything you need to know if you've just made a request to port in a phone number from another service provider: Your phone number and your account have to remain active with your old service provider until the port in is comp...

FidoStephen by Community Manager
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6 things to know when changing your phone number

Hey Community, Here’s everything you need to know when changing your phone number: Once your phone number is changed, you can’t go back to your previous number. A fee applies for a phone number change within the same local calling area. There are a f...