General Support

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General Support

VoLTE - Everything you need to know

With VoLTE (Voice over LTE), you can make High Definition voice and video calls.
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‎12-06-2018 01:26 PM

New to Fido?

Welcome to Fido! Now let’s get you hooked up.
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2 weeks ago

Using a new plan?

Here’s some helpful info to read over.
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a week ago

About Wi-Fi Calling

Here's the guide that you've been looking for.
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‎12-06-2018 01:32 PM

6 things to know after changing your phone number

Here’s everything you need to know if you’ve just changed your phone number.
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‎11-28-2018 04:33 PM

8 things to know after porting a phone number

Everything you need to know if you've just made a request to port in a phone number.
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‎11-28-2018 04:34 PM

How-to: Reset your Fido.ca username and/or password

There are just too many to remember... 
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‎12-06-2017 10:39 AM

How to update your contact info

Moving? You should read this.
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‎11-21-2017 10:55 AM

Making a payment arrangement

Sometimes, things happen outside of our control. We get it.
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‎11-21-2017 10:54 AM

Extra Hours of Data – Help guide

Do you have the latest Fido My Account app?
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a week ago

7 ways to pay your Fido bill

We've put together a list of all of the payment options.
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a week ago

Voicemail - Everything You Need to Know

Here’s a list of frequently asked questions we put together for you.
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a week ago

Scam Text Messages - 6 things to look out for

Here are some tips to avoid being duped by these jerks.
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‎11-23-2017 11:30 AM

Fido Roam - Everything you need to know

Stay connected abroad. Don’t sweat the bill.
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a week ago

How to view or print your bill with Online Billing

Want to save or print the full detailed version of your online bill?
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Monday

Clear Cache & Cookies in your internet browser

These steps will help you clear your cache & cookies in common internet browsers.
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‎12-08-2017 05:00 PM

Voucher refills - Everything you need to know

There are several different methods available to refill your prepaid account with a voucher...
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‎02-06-2018 11:10 AM

How to stay on top of your data usage

The Fido My Account app is your best bet...
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a week ago