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Knowledge Base Articles

Adding a mobile line

In case you’re wondering, adding a line simply refers to adding a new phone or tablet line to your existing Fido mobile account.    This new line can be activated with a device on a 24-month financing term with the Fido Payment Program or you can Br...

FidoClaudia by Community Manager (Retired)
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Message Relay Service

Hey everyone, if you’re using Message Relay Service (MRS), here are the steps you need to take before 5 PM (EST), December 6, 2019   Log into the current IP Relay system using your existing credentials and do the following:   Go to the Profile   Mak...

How to change or update your payment method

Here's how to register to automatic payment:   Login to My Account on fido.ca.Under the Make a Payment button, select "Set up Automatic payment" and follow the steps.    To update your payment info (credit card or debit card), or to cancel automatic...

How to reset your voicemail password

Forgot your voicemail password or simply want to change it?   Follow these 4 easy steps:  Login to My Account on fido.caClick View Usage & Manage right next the number you want to change voicemail password for.Scroll down to QUICK ACTIONS and select ...

How to change Caller ID Name Display

You can change your outgoing name display via My Account on Fido.ca.  How do to it? It’s as easy as 1-2-3 (4-5)   Log into My AccountSelect View Usage & Manage next to the phone line you would like to modifySelect Change My Call Display Name in the ...

How to stay on top of your data usage

We thought we would share a few tips and tricks on how to manage your data usage.   The Fido My Account app is your best bet to track your usage. It automatically follows your billing cycle and resets with it each month.   Our top tip: consider conn...

FidoStephen by Community Manager (Retired)
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VoLTE - Everything you need to know

With VoLTE (Voice over LTE), you can make High Definition voice and video calls just as easily as a regular call over the Fido LTE network. No app, no new user ID – it’s all built in. Your voice and video calls will now connect in the blink of an ey...

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FidoStephen by Community Manager (Retired)
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Voucher refills - Everything you need to know

There are several different methods available to refill your prepaid account with a voucher:   FROM MY ACCOUNT ON FIDO.CA Click here Log in to My Account.From the Overview section, click Refill Now.Click on Redeem Voucher and enter the voucher numbe...

FidoStephen by Community Manager (Retired)
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Clear Cache & Cookies in your internet browser

  Hey Community!    Sometimes it may be necessary to clear your browser’s cache and cookies to troubleshoot issues with website login or pages displaying incorrectly. Click on the browser you are using below for instructions on how to do this.   Ch...

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How to view or print your bill with Online Billing

With online billing, you can view, save, print and pay your bills whenever you like. Simply log in to My Account to easily and securely view your bill online.   Keep in mind: Fido Mobile and Internet services are billed separately and cannot be comb...

FidoStephen by Community Manager (Retired)
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