General Support

General Support

With VoLTE (Voice over LTE), you can make High Definition voice and video calls.
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Welcome to Fido! Now let’s get you hooked up.
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Here’s some helpful info to read over.
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Here's the guide that you've been looking for.
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Here’s everything you need to know if you’ve just changed your phone number.
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Everything you need to know if you've just made a request to port in a phone number.
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There are just too many to remember... 
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Moving? You should read this.
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Sometimes, things happen outside of our control. We get it.
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Do you have the latest Fido My Account app?
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We've put together a list of all of the payment options.
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Here’s a list of frequently asked questions we put together for you.
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Here are some tips to avoid being duped by these jerks.
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Stay connected abroad. Don’t sweat the bill.
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Want to save or print the full detailed version of your online bill?
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These steps will help you clear your cache & cookies in common internet browsers.
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There are several different methods available to refill your prepaid account with a voucher...
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The Fido My Account app is your best bet...
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Oh really? Your name is Batman? Ok that's cool 
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Forgot your voicemail password or simply want to change it?   Follow these 5 easy steps:  Login to My Account on fido.ca Select the Overview tab under the Fido banner. Scroll down to VIEW USAGE AND MANAGE YOUR MOBILE LINES and select the phone number for which you're changing the voicemail password. Scroll down to QUICK ACTIONS and select Reset voicemail password. Enter the new voicemail password in the New Password and Confirm Password fields, then click SUBMIT. Easy peasy 
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Here's how to change or update your payment method:   Login to My Account on fido.ca. From the Billing & Payments tab under the Fido banner, select Change Payment Method. Under Transaction use the dropdown arrow to Pick your method of payment.   Please note that it takes 2 business days for the payment method change to be updated. To setup pre-authorized payments choose Pre-Authorized Credit Card (select this option for Visa Debit) or Pre-Authorized Chequing. To opt-out of pre-authorized payments choose Invoice and click UPDATE.   If Pre-Authorized payments are selected, enter the account information for your credit card (Pre-Authorized Credit Card) or bank account (Pre-Authorized Chequing) and click UPDATE. If opting-out of pre-authorized payments (Invoice is selected): No further action is required at this time, but keep in mind of all the different ways you can pay your invoice going forward.   If Pre-Authorized Credit Card is selected: Enter the Card Number, Expiration Date and Security Code and click UPDATE.   If Pre-Authorized Chequing is selected: Enter the Transit Code, Bank Code, and Account Number. Read the Pre-Authorized Chequing Terms & Conditions and check the I agree to the Pre-Authorized Chequing Terms & Conditionscheckbox. Click UPDATE.
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