General Support

Welcome to the Community!

This is THE place to find answers, ask questions and share advice. Register now to join the conversation!

We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.

JOIN THE COMMUNITY
POST A TOPIC

General Support

New to Fido?

Welcome to Fido! Now let’s get you hooked up.
View full article
‎07-09-2018 11:02 AM

VoLTE - Everything you need to know

With VoLTE (Voice over LTE), you can make High Definition voice and video calls.
View full article
a month ago

Using a new plan?

Here’s some helpful info to read over.
View full article
‎07-09-2018 11:11 AM

About Wi-Fi Calling

Here's the guide that you've been looking for.
View full article
a month ago

6 things to know after changing your phone number

Here’s everything you need to know if you’ve just changed your phone number.
View full article
November

8 things to know after porting a phone number

Everything you need to know if you've just made a request to port in a phone number.
View full article
November

How-to: Reset your Fido.ca username and/or password

There are just too many to remember... 
View full article
‎12-06-2017 10:39 AM

How to update your contact info

Moving? You should read this.
View full article
‎11-21-2017 10:55 AM

Making a payment arrangement

Sometimes, things happen outside of our control. We get it.
View full article
‎11-21-2017 10:54 AM

Extra Hours of Data – Help guide

Do you have the latest Fido My Account app?
View full article
a month ago

7 ways to pay your Fido bill

We've put together a list of all of the payment options.
View full article
‎11-23-2017 11:09 AM

Voicemail - Everything You Need to Know

Here’s a list of frequently asked questions we put together for you.
View full article
‎11-23-2017 11:18 AM

Scam Text Messages - 6 things to look out for

Here are some tips to avoid being duped by these jerks.
View full article
‎11-23-2017 11:30 AM

Fido Roam - Everything you need to know

Stay connected abroad. Don’t sweat the bill.
View full article
‎05-02-2018 10:29 AM

Your Online Bill Explained

Want to save or print the full detailed version of your online bill?
View full article
‎12-04-2017 03:29 PM

Clear Cache & Cookies in your internet browser

These steps will help you clear your cache & cookies in common internet browsers.
View full article
‎12-08-2017 05:00 PM

Voucher refills - Everything you need to know

There are several different methods available to refill your prepaid account with a voucher...
View full article
‎02-06-2018 11:10 AM