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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! how can I change my address for my returned refund cheque?

I received an email that my refund cheque was returned because of the wrong address. I need to change my address but there is no menu, any agent in the Live chat I don't understand why should I got this email after 2 months after moving... interactio...

jtlee by I'm a Participant Level 1
  • 415 Views
  • 1 replies
  • 0 likes

Double-billed for the month of August

Hi, I have been double-billed for the month of August, 2020. I have attached screenshots of my CIBC credit card statement and my Fido transactions. You will notice that all of my monthly bills are for $11.30 - however in August I was billed $11.30 tw...

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JackJF by I'm a Participant Level 1
  • 463 Views
  • 1 replies
  • 0 likes

Resolved! negative balance on final bill

I’m no longer fido mobile user. My last bill was released on Sep, 2019. but I just checked my email and it says I have negative balance on mobile account.Can I get refund?, if yes, how can I get refund?

$1017.19 bill

As the title says my bill is at $1017.19 I work in a industry that I have to use my phone and applications on a daily basis that use data. I believe I have maximised my monthly bill and data costs, for my month to month payments. Dating back to Octob...

Marcus90 by I'm a Participant Level 2
  • 1198 Views
  • 4 replies
  • 0 likes

Resolved! closing balance refund

I have close the account over two months,and received the final bill. I have 193 credit. I contacted with fido customer representative for the credit refund at least three times, everytime they have an excause and said they will send the requst to th...

xli479 by I'm a Participant Level 1
  • 788 Views
  • 1 replies
  • 0 likes
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