General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Fido refund hasn't been Received

How long does it takes for a refund amount to be credited to the bank account?!. My down payment for an cancelled phone order hasn't arrived yet in my bank account after 4 days. How long should I wait for to get the refund??.. 

IMG_20221121_124334.jpg
bibinchris by I'm a Participant Level 2
  • 178 Views
  • 3 replies
  • 0 likes

Resolved! Final bill refund

I change my plan from Fido. And I got a negative balance. However, I make a mistake and pay another bill, thus my negative balance doubled. I wonder if the refund includes my newest payment?

wjw by I'm a Participant Level 1
  • 2419 Views
  • 5 replies
  • 0 likes

Resolved! how can I change my address for my returned refund cheque?

I received an email that my refund cheque was returned because of the wrong address. I need to change my address but there is no menu, any agent in the Live chat  I don't understand why should I got this email after 2 months after moving... interacti...

jtlee by I'm a Participant Level 1
  • 551 Views
  • 1 replies
  • 0 likes

Double-billed for the month of August

Hi, I have been double-billed for the month of August, 2020. I have attached screenshots of my CIBC credit card statement and my Fido transactions. You will notice that all of my monthly bills are for $11.30 - however in August I was billed $11.30 tw...

Screen_Shot_2020-08-22_at_08_49_13.jpg Screen_Shot_2020-08-22_at_08_54_20.jpg
JackJF by I'm a Participant Level 1
  • 617 Views
  • 1 replies
  • 0 likes

Resolved! negative balance on final bill

I’m no longer fido mobile user. My last bill was released on Sep, 2019. but I just checked my email and it says I have negative balance on mobile account.Can I get refund?, if yes, how can I get refund?

Topics