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Home internet cancelled and fido FAILED to mail out my refund

Cancelled my internet with fido last week of April via phone, customer service lady was pleasent and helpful. Everything seemed to go well until I called today, June 10th, trying to check on the status of the refund since I waited over 6 weeks and th...

prob95 by I'm a participant level 1
  • 168 Views
  • 1 replies
  • 0 likes

Resolved! Unjustified bill increase in 2024

Hello,I'm a student and I came to Canada a few years ago. I decided to get Fido as it had the most student friendly offers and was the nearest to me when I came here for the first time. I own my phone and have a post-paid plan that only requires call...

miihhiirr by I'm a participant level 1
  • 434 Views
  • 1 replies
  • 0 likes

Resolved! Final bill refund

I change my plan from Fido. And I got a negative balance. However, I make a mistake and pay another bill, thus my negative balance doubled. I wonder if the refund includes my newest payment?

wjw by I'm a participant level 1
  • 4549 Views
  • 7 replies
  • 0 likes

Fido refund hasn't been Received

How long does it takes for a refund amount to be credited to the bank account?!. My down payment for an cancelled phone order hasn't arrived yet in my bank account after 4 days. How long should I wait for to get the refund??.. 

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bibinchris by I'm a participant level 2
  • 1017 Views
  • 3 replies
  • 0 likes

Resolved! how can I change my address for my returned refund cheque?

I received an email that my refund cheque was returned because of the wrong address. I need to change my address but there is no menu, any agent in the Live chat  I don't understand why should I got this email after 2 months after moving... interacti...

jtlee by I'm a participant level 1
  • 1104 Views
  • 1 replies
  • 0 likes
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