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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Problem wth Upgrading Phone at fido.ca Checkout

Hello I am an existing customer trying to upgrade my phone and plan through Fido.ca. On the final summary page there appears to be an error in the Grand Total calculation. The monthly fee is $50 and the monthly device payment is $50.85 = $100.85 + HS...

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ron724 by I'm a Participant Level 2
  • 760 Views
  • 4 replies
  • 0 likes

Backorder - Google Pixel 4

Hey Fido,I received multiple calls from your reps pushing me to change my plan and adding an incentive to upgrade my device as well. When I eventually agreed on a device upgrade and plan change, I was told the device was in stock and would arrive in ...

Daniella-lo by I'm a Participant Level 3
  • 1216 Views
  • 5 replies
  • 1 likes
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