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Resolved! Confusion regarding my account changes

Hi, I'm really confused about my recent changes and would like some clarity if possible. Posting here is a bit of a last resort since 2 calls to the help line haven't resolved this yet.  Until Sunday, my BYOD plan was $45 + tax a month. On sunday, I ...

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vgkarthik88 by I'm a participant level 2
  • 4460 Views
  • 7 replies
  • 0 likes

Destroying Credit

Fido reports your current bill as delinquent with the credit bureau. They do this in anticipation of delinquency but for those accounts that don't actually go delinquent your credit takes a hit EVERY month. Such a sneaky sleezy thing to do.

Dizzy4 by I'm a participant level 2
  • 974 Views
  • 2 replies
  • 0 likes

Device balance vs billing

Hi there, I've recently noticed my device balance is $0 but there has been no change to my monthly bill total. Isn't it supposed to go down once it's been paid off as I know own the device. No trade in deal or anything like that. Thanks 

Samanthaam by I'm a participant level 1
  • 775 Views
  • 1 replies
  • 0 likes

What a terrible company to deal with

When it comes to trying to get a refund from Fido it's like you're asking them to move mountains for you. I have been waiting for 6 months for my refund and I am constantly being told "the cheque is in the mail" type garbage. Managers have no clue wh...

omart123 by I'm a participant level 1
  • 742 Views
  • 1 replies
  • 0 likes
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